4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable

4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable

Every debt collector knows the struggle of getting consumers to answer their phones. Digital campaigns can better engage people who want to pay without requiring them to answer a call. But you need to collect certain key metrics to know these new tactics are working. Collecting and analyzing your data will help you understand how your business is performing and …

Innovative Digital Workflows: One Company’s Creative Solution

Innovative Digital Workflows: One Company’s Creative Solution

Businesses now have so many software choices it can be overwhelming to decide what systems to use. Technology should make doing business easier and create a better digital workflow for both staff and customers. Some of your systems, like your customer database, gamification tools or training programs will never be seen by the public. But others like the tools that …

Wet Signatures and Electronic Signatures: What to Know

Wet Signatures and Electronic Signatures: What to Know

Ink signatures have long been the standard to signify a legally binding contract. A wet signature, by definition, refers to the act of signing by hand with wet ink on paper. As demands increase for faster business processes and digital communication, companies are looking for ways to simplify the signing process. For those who are still collecting signatures by hand, …

[Video] Credit Union Losses and Recoveries

[Video] Credit Union Losses and Recoveries

In this video, Matt Stegall, Director of Credit Resolution and Recovery at Vantage Credit Union, discusses proactive strategies to keep roll rates low and member satisfaction high.

Strategies for Successful Payment Request Emails: Timing, Cadence, and Content Best Practices

Strategies for Successful Email Payment Requests: Timing, Cadence, and Content Best Practices.

For decades, paper bills and telephone calls have been the standard tactic for collecting payments. Now, payment request email options are available (and expected) by consumers. Using email to request payments and software that can capture customer payment information via email is popular, simple to implement, and creates a quicker way for people to pay their bills.Why Use Payment Request …

Automation Solutions: How to Identify Areas of Opportunity in AR

Automation Solutions: How to Identify Areas of Opportunity in AR

How much of your staff’s time is spent doing repetitive tasks? How much of that time could they devote to more important issues? Automating these simple processes streamlines day-to-day responsibilities. If you manage operations for your call center, collection agency or office, identifying automation solutions that will impact your business should be a priority.Why Look for Automation Solutions?Why are automation …

8 Payment Processor Questions Your Business Needs to Ask

8 Payment Processor Questions Your Business Needs to Ask

Shopping for payment technology for your business can be overwhelming. You need to be able to make the best choices for your company but what do you need to know first? If you’re looking for a payment processor, here are some of the most important current trends, compliance concerns and tools that can help you with your choice.1) What is …

Web Chat Services for AR: Never Miss a Payment Opportunity

Web Chat Services for AR: Never Miss a Payment Opportunity

The way consumers interact with your business has changed. Many people prefer to do research about your company before speaking to you – especially in accounts receivable, when you’re asking them to pay a bill. Just as in any other industry good website design is now a must in AR. Offering web chat services can be your agency’s differentiating factor …

Digital Payment Services for AR Business Continuity

Digital Payment Services for AR Business Continuity

Digital payment services were once preferred payment methods for consumer convenience. With the developments of COVID-19, social distancing and the need for remote offices, self-serve digital payment services – like online payments – are now a necessity.  Consumers need ways to pay that keep all parties safe while maintaining business continuity. Here are the features you need to move your …