Is An Online Payment Option Really That Important to Your Customers? (Yes!)

Online Payment Option

Share this Article It’s hard navigating the responsibilities of managing a small business. Because day-to-day operations often take priority, long-term, revenue-driving decisions tend to get pushed aside. They shouldn’t. If you want your business to grow, you need to make it as easy as possible for customers to pay you. This means you need to think about how your company …

Key Features for Secure Payment Processing

secure payment processing

Share this Article A physically secure building is an obvious necessity for any business. After all, who doesn’t have a lock on their front door? But in an increasingly digital world, why do payment processing security features in business tend to take a back seat? If you know you need to offer a more secure payment method to your customers, …

A Guide On Charging Credit Card Convenience Fees

credit card convenience fees

Share this Article Being a merchant is expensive. Your mission is to save money or boost profits any way you can. After all, your bottom line is at stake. This concern for the health of your business can drive you toward long-term success. But, if you try to bring in more money through credit card convenience fees, there are a …

3 Trends To Watch For In Payments This Year: Takeaways From ACA 2017

payment management solution

Share this Article The annual ACA International Convention and Expo is one of the nation’s best-known events to ARM professionals in the credit and collection industry. Visiting this expo helps ARM professionals network and learn about new technologies. It is also a valuable experience for service providers who want to strengthen relationships with current clients and make new connections. The …

PDCflow Passes Payment Card Industry Data Security Standards, renews compliance

Payment Card Industry Data Security Standards

Share this Article Ogden, Utah — PDCflow is pleased to announce completion of an annual audit for renewal of Level 1 Payment Card Industry Data Security Standards Compliance. This compliance renewal indicates that PDCflow complies with the most stringent rules put forth by the payment card industry in order to securely accept and process payments. The renewal took effect May …

High Risk Merchant Account Underwriting: What to Expect From The Process

High Risk Merchant Account

Share this Article The underwriting process for a merchant account can be invasive and exasperating for business owners. This is especially true of those in high risk industries like collections. Immoral or against-regulation activities by some people in the collections industry have given legitimate agents a bad reputation. Because of these untrustworthy few, processors and banks view high risk merchant …

What Does PCI Compliance Mean for your Business?

pci compliant payment processor

Share this Article If you’re in charge of the decisions for your business, you’ve most likely heard the phrase “PCI Compliance” somewhere before. If your payment processor has told you they carry most of the burden of maintaining compliance, you may not give the subject much thought. But maybe you should. While a PCI Compliant processor might offer features that …

Six Benefits of Using Automation in Collections

Collection Automation

Share this Article by Bernie Hydock, Comtech Collect! Welcome to the new 24/7 collection office, where automations not only optimize the work of your operators during the day, but also keep working long into the night executing scheduled tasks, gathering and exporting data to letter and texting services, creating reports, backing up your data and more.  The resources that must …

Preventing Chargebacks in the Collection Industry: A How-To Guide

esignature payment authorization

Share this Article Your staff works hard during the busy tax season to settle past due accounts and collect payments for your agency. After all that work, nothing is more frustrating than receiving a chargeback notice from your merchant service provider, notifying you that a consumer has disputed a payment to their issuing bank. This scenario is familiar to many …

How Do You Measure Consumer Engagement?

Measure Consumer Engagement

Share this Article In the last decade, mobile technology and social media have drastically changed how customers experience and engage with businesses. Most companies, however, have done a mediocre job of capitalizing on this trend. No longer do consumers shop only during store hours or relegate complaints to the BBB or the FTC. Today consumers raise their voices on social …