Share this Article The ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A …
Can Root Cause Analysis Improve Policies and Procedures?
Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …
PDCflow Enhances Payment Hub to Allow for Secure Web Chat Payments
Share this Article Ogden, Utah — PDCflow announces another step forward for payment technology with its new web chat payment feature. With this product, businesses can send a payment form directly to their customers through the online chats used by their customer service departments. The web chat payment tool seizes on the growing trend of web payments. Now when an employee …
How Visa’s New Credit Card Chargeback Rules Impact Merchants
Share this Article In recent years, processing the growing number of credit card chargeback claims among consumers has become a burden for Visa. The time and money associated with processing all of these claims has led the company to overhaul the old model and rollout a new process to address chargebacks. The proposed changes went into effect just last month, …
How a Payment Management System Improves Office Operations
Share this Article All office managers are looking for ways to save money and make operations run more smoothly. However, spotting ways to improve can be tricky. One overlooked area that can cut expenses is your payment management system. The value of a good solution is hard to quantify just by the price tag. After all, efficiency in your processes …
Meet Your Drill Instructors: Collection Boot Camp Panelists
Share this Article PDCflow’s March Skip Tracing Guide blog post marked the end of our collection boot camp series. Throughout these posts, we discussed compliance management systems, collection settlement campaigns and more. The knowledge provided in our write-ups is owed to the expert panelists at the California Association of Collectors, who created the courses on which our articles were based. …
Preventing Fraud with Card Not Present Transactions
Share this Article EMV, better known as credit card chip technology, has revolutionized what it means to take a secure card payment during a card present transaction. The computer chip embedded in many new credit cards makes cloning card data much more difficult, deterring fraud. But what advancements in technology have been created for merchants in a card not …
Is An Online Payment Option Really That Important to Your Customers? (Yes!)
Share this Article It’s hard navigating the responsibilities of managing a small business. Because day-to-day operations often take priority, long-term, revenue-driving decisions tend to get pushed aside. They shouldn’t. If you want your business to grow, you need to make it as easy as possible for customers to pay you. This means you need to think about how your company …
Team Management: Seven Steps to Lead a Winning Team
Share this article This year’s presentations at the California Association of Collectors (CAC) conference and expo in Rancho Mirage, Calif. featured some of the best minds in the credit and collection industry. While many subjects centered on best practices for successful agencies, one session provided unique advice which can be applied to all aspects of personal, professional and group communication, …
What to Know About ACH Return Codes
Share this Article Accepting Automated Clearing House (ACH) payments can provide added convenience to customers during the payment process while increasing revenue for your business. Unfortunately, no payment method is without hurdles. In the case of ACH, the most common hurdle to overcome is understanding and addressing codes for returned payments. There are many ways an ACH transaction might get …
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