Share this Article The slow adoption rate of law firm technology has been discussed in the legal industry for years. In 2016, LexisNexis covered law firms and technology, centering on why firms have struggled to keep up. The article cited a report that suggests it is because “most lawyers have a tendency to believe their own practice is better equipped than …
Payment Collection: How To Use Your Voice as a Tool of Persuasion
Share this Article “Have you ever thought that when you’re on a call, you could strategically use your voice and speech melody to be more persuasive, and perhaps redirect the behavior and change the direction of that call?” This is a question presenter Liz Peterson asked the audience at the 2019 Collector Live virtual conference. Peterson has worked as a …
Company Culture: Make Your Collection Agency a Great Place to Work
Share this Article PDCflow recently reached out to an expert in company culture to find out what makes up a great place to work. American Profit Recovery is an exemplary collection agency. They have been in business for 14 years and boast more than 25 years of experience from Owner Jeff DiMatteo and each of his three business partners. This …
How To Manage Employees: Hiring and Employee Retention
Share this Article Turnover is a concern office managers face constantly. While some factors are beyond your control, there is much you can do to increase your employee retention. The collection industry faces more hurdles than most when it comes to hiring and retaining a good, engaged, workforce. This has given managers in the industry a lot of experience hiring, …
Multi Generational Team Management
Share this Article Effective team management transforms your office. It can create an environment where happy, self-sufficient employees work well on their own and also come together to create a winning team. This isn’t always as simple as it sounds. A good manager must take into account the backgrounds and experiences each employee brings to their work. Experiences that change …
Can Root Cause Analysis Improve Policies and Procedures?
Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …
How a Payment Management System Improves Office Operations
Share this Article All office managers are looking for ways to save money and make operations run more smoothly. However, spotting ways to improve can be tricky. One overlooked area that can cut expenses is your payment management system. The value of a good solution is hard to quantify just by the price tag. After all, efficiency in your processes …
Team Management: Seven Steps to Lead a Winning Team
Share this article This year’s presentations at the California Association of Collectors (CAC) conference and expo in Rancho Mirage, Calif. featured some of the best minds in the credit and collection industry. While many subjects centered on best practices for successful agencies, one session provided unique advice which can be applied to all aspects of personal, professional and group communication, …
How Do You Measure Consumer Engagement in Accounts Receivable?
Share this Article In the last decade, mobile technology and social media have changed how customers engage with businesses–including those in the accounts receivable industry. Most companies, however, have done a mediocre job of capitalizing on this trend. Consumers don’t expect to engage solely during business hours. And there are now other outlets for complaints beyond the BBB or FTC. …