10 Customer Experience Statistics For Accounts Receivable

10 Customer Experience Statistics for Accounts Receivable

Poor customer experience negatively impacts companies every day – whether they realize it or not. However, the accounts receivable industry is seeing a shift in focus to prioritize consumers. If your AR company hasn’t made the shift yet, here are ten customer experience statistics that may change your mind. Impact of Negative Customer Service on Business Negative customer experience can …

5 Collection Call Script Questions Answered by Industry Leaders

5 Collection Call Script Questions Answered by Industry Leaders

Call Scripting Benefits Script Limitations Keep Agents In Control Call Script Elements Agent Training Most agencies use collection call scripts but how do you know you’re getting all you can out of yours? Recently, we reached out to several experts in the industry for their thoughts on call scripting. They discussed the pros and cons of using scripts, elements they …

How to Elevate Your Call Center Training and Evaluation

How To Elevate Your Call Center Training and Evaluation

Call center training is complex. Especially for those in accounts receivable. Not only must you set expectations for the job and explain daily processes – you must also teach agents how to remain compliant with rules and regulations.  Debra Ciskey, Executive Vice President and Roger Weiss, President at The Collections Coach, recently gave a presentation for the CAC virtual conference on …

6 Tools To Help Employees Succeed at Remote Work

6 Tools To Help Employees Succeed at Remote Work

There was a time when remote work—commonly referred to as telecommuting—was widely regarded as an incentive not only for employees but also for their employers. However, with the COVID-19 pandemic, remote work has become less of an incentive than a necessity. After all, telecommuting is pretty much the only way some companies can continue their operations with a semblance of …

What is a Digital Accounts Receivable Strategy and Why Do You Need One?

What is a Digital Accounts Receivable Strategy and Why Do You Need One

Your business plan impacts every aspect of your agency’s day-to-day operations and long-term decisions. Although traditional approaches have worked in the past, technology, changing consumers, and current events are all forcing a shift in debt collection. It’s time to embrace a digital accounts receivable strategy to keep your business moving forward. What Is a Digital Accounts Receivable Strategy  A digital …

Leverage Technology to Grow Your Accounts Receivable Business

Leverage Technology to Grow Your Accounts Receivable Business

It’s hard to imagine adding more unknown factors to the uncertain future of running a business this year. Thinking about your company’s growth at this time may even be scary. The fact is, though, you should embrace this time of disruption to prepare your business for an even stronger future. The easiest starting point is to leverage technology to optimize …

Cash Flow Management With A Remote Call Center Staff

Cash Flow Management with a Remote Call Center Staff

When call centers recently had to turn to remote work to stay running, many were doing so as a short-term arrangement. Companies are finding now, however, that a remote call center staff is sustainable in the long-term and can cut costs on office space. With this new type of work culture emerging, it’s time to fine-tune cash flow management within …

Managing Remote Staff in Healthcare Collections Long-Term

Managing Remote Staff in Healthcare Collections Long-Term

Share this ArticleIt has been a few months since companies transitioned their staff out of offices. By now, the immediate struggles of changing on-site employees into remote workers have been resolved. Now, healthcare collections and other accounts receivable businesses are starting to realize that managing remote staff may be a long term necessity.  No one knows how long the Coronavirus …

Collector.Live! Home Edition: Home Office Set Up

Collector.Live! Home Edition: Home Office Set Up

Share this ArticleIn the past few years since its creation, Collector.Live! has become a mainstay of debt collection company education for all levels of the industry. It’s not surprising, at such a difficult-to-navigate time, many well-known ARM professionals answered the call to put on a special Home Edition of the event.  Unlike past paid events, Collector.Live! Home Edition was held …

How to Handle Payment Stalls and Objections in Accounts Receivable

How to Handle Payment Stalls and Objections in Accounts Receivable

Share this Article Stalls and objections to payment in debt collection is a hurdle every agent will encounter. Greg Ruffino, Director of Training at Williams and Fudge, Inc., is well-versed in the difficulties a consumer’s payment stalls and objections can cause. Ruffino shared his knowledge on the subject, including common statements consumers give and effective debt collection techniques to overcome …