Share this Article Turnover is a concern office managers face constantly. While some factors are beyond your control, there is much you can do to increase your employee retention. The collection industry faces more hurdles than most when it comes to hiring and retaining a good, engaged, workforce. This has given managers in the industry a lot of experience hiring, …
Multi Generational Team Management
Share this Article Effective team management transforms your office. It can create an environment where happy, self-sufficient employees work well on their own and also come together to create a winning team. This isn’t always as simple as it sounds. A good manager must take into account the backgrounds and experiences each employee brings to their work. Experiences that change …
Can Root Cause Analysis Improve Policies and Procedures?
Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …
How a Payment Management System Improves Office Operations
Share this Article All office managers are looking for ways to save money and make operations run more smoothly. However, spotting ways to improve can be tricky. One overlooked area that can cut expenses is your payment management system. The value of a good solution is hard to quantify just by the price tag. After all, efficiency in your processes …
Team Management: Seven Steps to Lead a Winning Team
Share this article This year’s presentations at the California Association of Collectors (CAC) conference and expo in Rancho Mirage, Calif. featured some of the best minds in the credit and collection industry. While many subjects centered on best practices for successful agencies, one session provided unique advice which can be applied to all aspects of personal, professional and group communication, …
How Do You Measure Consumer Engagement?
Share this Article In the last decade, mobile technology and social media have drastically changed how customers experience and engage with businesses. Most companies, however, have done a mediocre job of capitalizing on this trend. No longer do consumers shop only during store hours or relegate complaints to the BBB or the FTC. Today consumers raise their voices on social …