Share this ArticleIn the past few years since its creation, Collector.Live! has become a mainstay of debt collection company education for all levels of the industry. It’s not surprising, at such a difficult-to-navigate time, many well-known ARM professionals answered the call to put on a special Home Edition of the event. Unlike past paid events, Collector.Live! Home Edition was held …
How to Handle Payment Stalls and Objections in Accounts Receivable
Share this Article Stalls and objections to payment in debt collection is a hurdle every agent will encounter. Greg Ruffino, Director of Training at Williams and Fudge, Inc., is well-versed in the difficulties a consumer’s payment stalls and objections can cause. Ruffino shared his knowledge on the subject, including common statements consumers give and effective debt collection techniques to overcome …
Ethics Training Program: An Accounts Receivable Guide
Share this Article Many companies focus on incentives and benefits to entice and maintain staff, but a positive company culture can be just as influential. A thorough ethics training program and culture of ethical behavior makes staff feel safe and valued – factors that impact whether staff work their hardest and pursue professional development within your company. Every employee will …
Grow Business with Employee Professional Development
Share this Article Investing in employee professional development is a smart strategy for businesses. It takes time, effort, and money to attract talent to your organization, so offering learning opportunities to employees can help you retain them. According to Edward Fleischman, Founder and CEO of The Execu|Search Group in a recent Forbes article, “If you don’t offer learning and growth …
Preparing for CCPA Compliance
Share this Article 2019 is winding down, and with the new year comes a new era in privacy regulations. The California Consumer Privacy Act becomes operative on January 1, 2020, leading the way for other privacy regulation across the U.S. The California Association of Collectors (CAC) spent considerable time this fall discussing the CCPA during a webinar paneled by attorneys …
Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency
Share this Article This article was written with help from Tim Collins of TrueAccord. Nearly half of ACA member organizations are small-scale collection agencies. These offices run with small crews and service fewer accounts but must still maintain compliance management programs. How do small and mid-sized agencies do this without the resources of a large organization? It’s all about deciding …
Consumer Rights in Debt Collection Under the CCPA
Share this Article The next step in protecting consumer privacy has been taken through the new California Consumer Privacy Act (CCPA). The law, which becomes operative January 1 of 2020, is the first of its kind in the U.S. In a recent webinar hosted by the California Association of Collectors, Lauren Valenzuela, Compliance Counsel at Performant Recovery, Inc. gave an …
Compliance and Risk Management is the Secret to a Successful Debt Collection Agency
Share this Article Some companies think that revenue is the most important, and compliance is a cost. “Actually, if your compliance program is working, it should be saving you money,” says Laura Knights, Gulf Coast Collection Bureau. She recently discussed the important role compliance management plays in collection in a webinar on the future of compliance management. Gaining new business …
California Consumer Privacy Act Overview
Share this Article Social media, websites and countless apps have expanded our worlds and made our lives easier. Now, consumers are starting to see the potential downsides to technological convenience. The Cambridge Analytica scandal and countless data breaches have made consumers – and lawmakers – weary. In 2018, the European Union (EU) led the way in data protection rules with …
How To Build a Website for Your Debt Collection Agency to Reach Every Audience
Share this Article By now, every legitimate business should have a working website. Debt collection agencies are no exception. The objectives your debt collection website should achieve, however, are unique. Debt collection agencies have three main purposes: help consumers resolve their debts, attract new clients to grow your business and to hire new staff members. The challenge is understanding how …