Your business plan impacts every aspect of your agency’s day-to-day operations and long-term decisions. Although traditional approaches have worked in the past, technology, changing consumers, and current events are all forcing a shift in debt collection. It’s time to embrace a digital accounts receivable strategy to keep your business moving forward. What Is a Digital Accounts Receivable Strategy  A digital …

It’s hard to imagine adding more unknown factors to the uncertain future of running a business this year. Thinking about your company’s growth at this time may even be scary. The fact is, though, you should embrace this time of disruption to prepare your business for an even stronger future. The easiest starting point is to leverage technology to optimize …

When call centers recently had to turn to remote work to stay running, many were doing so as a short-term arrangement. Companies are finding now, however, that a remote call center staff is sustainable in the long-term and can cut costs on office space. With this new type of work culture emerging, it’s time to fine-tune cash flow management within …

Share this ArticleIt has been a few months since companies transitioned their staff out of offices. By now, the immediate struggles of changing on-site employees into remote workers have been resolved. Now, healthcare collections and other accounts receivable businesses are starting to realize that managing remote staff may be a long term necessity.  No one knows how long the Coronavirus …

Share this ArticleIn the past few years since its creation, Collector.Live! has become a mainstay of debt collection company education for all levels of the industry. It’s not surprising, at such a difficult-to-navigate time, many well-known ARM professionals answered the call to put on a special Home Edition of the event.  Unlike past paid events, Collector.Live! Home Edition was held …

Share this Article Stalls and objections to payment in debt collection is a hurdle every agent will encounter. Greg Ruffino, Director of Training at Williams and Fudge, Inc., is well-versed in the difficulties a consumer’s payment stalls and objections can cause. Ruffino shared his knowledge on the subject, including common statements consumers give and effective debt collection techniques to overcome …

Share this Article Many companies focus on incentives and benefits to entice and maintain staff, but a positive company culture can be just as influential. A thorough ethics training program and culture of ethical behavior makes staff feel safe and valued – factors that impact whether staff work their hardest and pursue professional development within your company. Every employee will …

Share this Article Investing in employee professional development is a smart strategy for businesses. It takes time, effort, and money to attract talent to your organization, so offering learning opportunities to employees can help you retain them.  According to Edward Fleischman, Founder and CEO of The Execu|Search Group in a recent Forbes article, “If you don’t offer learning and growth …

Share this Article 2019 is winding down, and with the new year comes a new era in privacy regulations. The California Consumer Privacy Act becomes operative on January 1, 2020, leading the way for other privacy regulation across the U.S.  The California Association of Collectors (CAC) spent considerable time this fall discussing the CCPA during a webinar paneled by attorneys …

Share this Article This article was written with help from Tim Collins of TrueAccord. Nearly half of ACA member organizations are small-scale collection agencies. These offices run with small crews and service fewer accounts but must still maintain compliance management programs.  How do small and mid-sized agencies do this without the resources of a large organization? It’s all about deciding …