Digital patient engagement strategies are important for collecting more healthcare payments, sending modern communications, and getting faster esignatures. But it’s up to your healthcare facility to thoughtfully approach each patient’s digital experience. From check-in to payment, processes must be fast, secure, and simple to use. How can you increase digital patient engagement and improve administrative processes at the same time? …
Modern Law Firm Technology for Contracts and Payments
Like any other industry, law firms hope to keep up with peers in the course of business operations. This applies to more than just serving clients. Older law firm technology and outdated workflows are inefficient and cause lost revenue. Following compliance and using technology for attorneys will simplify back office operations and keep firms positioned for the future. Your law …
Improving Patient Experience: Tips for Medical Billing Staff
In the past, patient satisfaction centered on care during a visit. Improving patient experiences during check-in, billing, and payment wasn’t a consideration. Now, healthcare systems and hospitals need to focus on improving the entire patient experience throughout their customer journey—including their financial experience. For the extended business office (EBO) or medical billing staff who collects on patient payments, how does …
How to Leverage Technology for Faster Contracts and Payments
Today’s consumers expect convenience and speed when completing paperwork, signing contracts, and making payments. Businesses can leverage digital technology to streamline these processes, offering a more efficient and satisfying customer experience. Leveraging technology like esignature solutions, digital document management, and digital payment options, empowers businesses to align their operations with key business goals. These tools drive efficiency in customer interactions …
Why Secure Document Sharing is Essential for Compliance
Companies with strict compliance needs or those that value privacy should be using secure document sharing for every message they send. After all, failing to protect customer information with secure document sharing practices can: create compliance issues damage your reputation lead to customer loss result in financial penalties Plus, customers expect secure document sharing any time you send contracts, terms …
Back Office Operations Explained: The Hidden Power Behind Business Success
Back office operations can encompass many types of tasks, departments, and decision-making processes in a company. How can your back office operations impact efficiency and staff productivity?What are Back Office Operations? Most organizations split office roles between front office and back office employees. The front office team structure includes departments like sales and customer service, that interact directly with customers, …
5 Debt Collection Call Center Script Questions Answered
Most debt collection agencies use collection call scripts but how do you know you’re getting all you can out of yours? We reached out to several experts in the industry for their advice on using call center scripts. They discussed the pros and cons of using call scripts, elements they should contain, and the important link between call scripts and …
Organizational Management: Tools for Better Productivity
Organizational management is a challenge for most small business owners. It requires balancing team management and customer satisfaction while working toward company growth. This often means: Handling client contracts Monitoring payment collection efforts Dealing with compliance issues Keeping up with personnel and administrative tasks Managing other day-to-day office operations What is Organizational Management? Organizational management is the act of planning, …
Managing a Multigenerational Workforce: Key Tips
Effective team management transforms your office. It can create an environment where a multigenerational workforce comes together to make a winning team. But managing different generations in the workplace isn’t always easy. A good manager must take into account the backgrounds and experiences each employee brings to their work — experiences that change with every generation.5 Generations in the Workplace …
Simplify Operations With Business Process Automation
Do you wish your business could accomplish more tasks with fewer tools and resources? Using business process automation to manage client contracts, customer agreements, and payments will simplify the way you work. Old manual processes slow down operations and make it harder to juggle projects and internal workflows. Embracing business process automation is the best way to speed up deals …
Send Bulk Messages to Scale Your Business
Sending digital communications to customers has a lot of advantages. It’s fast, easy, and creates a detailed record for your company and the recipient. As your business grows, sending bulk messages helps you hang onto these advantages without sacrificing more time and effort. Bulk Message Meaning Sending bulk messages means following the practice of creating and delivering personalized messages to …
3 Proven Tips to Reduce Outstanding Invoices and Avoid Late Payments
Running a business comes with many internal and external concerns, from training and team management to focusing on brand reputation. But if your company has excessive outstanding invoices or delayed payments, cash flow will stall and the health of your business will suffer. Reduce late payments from customers, keep revenue flowing and free yourself up to focus on other aspects …
