Use Pay by Text (and More!) to Engage and Delight Customers

Use Pay by Text and More to Engage and Delight Customers

Consumer preferences have changed. Most people want the fastest, easiest way to interact with your company – that means paper statements and telephone calls shouldn’t be your only way to engage with customers. Allowing consumers to pay by text is an excellent tool to reach consumers, boost engagement numbers and ultimately collect more payments on time.Use Cases For Text Messaging …

3 Payment Software Adoption Goals for Small to Midsize Businesses

3 Payment Software Adoption Goals for Small to Midsize Businesses

If you are evaluating your company’s payment software and communication workflows, you need to look not only at existing processes, but at the tools you’re using to engage customers. Many managers have inherited payment software solutions they never would have chosen or don’t fully understand how to use. This causes problems in an organization from expensive or inefficient processes to …

8 Digital Methods of Payment to Upgrade Customer Experience

8 Digital Methods of Payment to Upgrade Customer Experience

There’s nothing more frustrating than customers failing to pay you on time for goods or services you’ve already provided. Fortunately, emerging technology options and methods of payment can shorten the average number of days it takes to collect a bill. Adopting omnichannel payment methods makes it easy for everyone to pay the way they prefer, from younger digital natives who …

10 Ways Payment Reminders Accelerate Your Billing Cycle (Plus Templates!)

10 Ways Payment Reminders Accelerate Your Billing Cycle

Updated September 2022 Payment reminders are the simplest, most flexible solution to reduce late (or delinquent) payments. So why aren’t businesses taking full advantage of this simple, easy, effective tactic? Some business owners are nervous about new software that requires extensive training to launch. Others are still operating on manual or paper reminders that don’t reach customers before their payment …

Best Practices: Using Email for Payment Requests

Best Practices for Using Email to Collect Payments

Updated July 2022 Businesses have a problem. For decades, paper bills and telephone calls have been the standard tactic for payment requests. Now, faster, more convenient communication options are available (and expected) by consumers. Using email to collect payments is popular, simple to implement, and creates a quicker way for people to pay their bills.Using Email for Payment RequestsUsing email …

Payment Management Software Features: Organizational Hierarchy

Payment Management Software Features: Organizational Hierarchy

Nobody’s perfect. Human error should be an expected occurrence in any organization. Sometimes, though, that error can cost your company money, time and resources to correct. That’s why managers and business owners are turning to payment management software to help keep things organized. PDCflow’s organizational hierarchy keeps consumer payment details in order and allows company administration to control staff access …

Simplified Workflow Management for AR Billing

Simplified Workflow Management for AR Billing

Every popular technology introduced tends to follow a well-known principle called the adoption curve. This curve shows the segments of the population that follow a technology trend – from innovators and early adopters to the last segment, laggards.Email and text messages have now been around for decades. Even the laggards of the technology curve use digital tools for work, personal …

8 Payment Processor Questions Your Business Needs to Ask

8 Payment Processor Questions Your Business Needs to Ask

Shopping for payment technology for your business can be overwhelming. You need to be able to make the best choices for your company but what do you need to know first? If you’re looking for a payment processor, here are some of the most important current trends, compliance concerns and tools that can help you with your choice.1) What is …

Digital Engagement Software to Meet Today’s Consumer Expectations

Digital Engagement Software to Meet Today's Consumer Expectations

Using the internet to pay bills and interact with companies is popular. With the demand for contactless communication brought on by COVID-19 and the change in consumer preferences, a trend that has been building for years (the use of digital engagement tools) is here to stay. One study conducted last year shows that digital adoption rates are at an all …

Modernize the Patient Financial Journey: Where, Why and How

Modernize the Patient Financial Journey: Why, Where, What

If you receive a bill months after a service, how likely are you to remember what it’s for? What if you try to pay but mailing a check or calling an office during your work hours are the only options? As consumers, none of us would be happy if we were put in these positions. So why do we expect …