Modernize the Patient Financial Journey: Where, Why and How

Modernize the Patient Financial Journey: Why, Where, What

If you receive a bill months after a service, how likely are you to remember what it’s for? What if you try to pay but mailing a check or calling an office during your work hours are the only options? As consumers, none of us would be happy if we were put in these positions. So why do we expect …

Choosing a Payment Gateway for Your Accounts Receivable Business

Choosing a Payment Gateway for Your Accounts Receivable Business

Running your accounts receivable business takes planning, organization, and the right tools. Along with the AR software needed to manage accounts, you need the right payment gateway, suited to meet the unique needs of the industry. What is a payment gateway and how do you choose the right one for accounts receivable? What is a Payment Gateway? What is a …

Web Chat Services for AR: Never Miss a Payment Opportunity

Web Chat Services for AR: Never Miss a Payment Opportunity

The way consumers interact with your business has changed. Many people prefer to do research about your company before speaking to you – especially in accounts receivable, when you’re asking them to pay a bill. Just as in any other industry, good website design is now a must in AR. Offering web chat services can be your agency’s differentiating factor …

Transform Your Patient Collections with Technology

Transform Your Patient Collections with Technology

When it comes to the technology used to manage accounts receivable, healthcare and medical billing offices lag behind many other industries. Concerns over things like HIPAA compliance and software integration have stalled software adoption – but it shouldn’t. The trick to transforming patient collections is finding compliant, multi-function software tools that are easy to implement. Common Patient Collections Struggles It’s …

Digital Customer Journey Mapping to Improve Payment Experience

Digital Customer Journey Mapping to Improve Payment Experience

In debt collection, the root to higher payments and more success closing accounts is helping consumers solve their problems. If you don’t know the struggles they face, however, you can’t achieve this goal. Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments …

The Industry’s Digital Delay May Be An Advantage – But You Must Answer These 3 Questions

The Industry’s Digital Delay May Be An Advantage

Share this Article This article, which originally appeared on insideARM, is part of the iA Think Differently series and was authored by Matthew Snedden, Chief Operating Officer of Beyond Investments. Written by members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry. It is undeniable that …

Increasing Payments From Millennials Through Text Message Invoicing

Increasing Payments from Millennials through Text Message Invoicing

Share this ArticleMillennials (closely followed by Generation X) are delinquent on more payments than any other generation. These younger customers also become more important for businesses to interact with each year, as they make up a large piece of the consumer ‘pie.’ Increasing payments from millennials can happen by hiring a third party to collect late payments. There are tactics, …

Keys to Collecting Payments from Any Generation

Key to Collecting Payments from Any Generation

Share this ArticleWith the rise of millennials as a larger portion of the consumers who now owe debts, generational collection strategies have become a popular topic. Just this week, Beth Conklin of State Collection Service, Sabrine Salti of American Profit Recovery, and Vivan Chau of TrueAccord joined Mike Gibb from Accountsrecovery.net to discuss this topic during the webinar Speaking The …