Best Practices for Using Email to Collect Payments

Best Practices for Using Email to Collect Payments

Businesses have a problem. For decades, paper bills and telephone calls have been the standard when seeking payment from customers. Now, faster, more convenient communication options are available (and expected) by consumers. Using email to collect payments is popular, simple to implement, and creates a quicker way for people to pay their bills. Using Email to Collect Payments Using email …

Payment Management Software Features: Organizational Hierarchy

Payment Management Software Features: Organizational Hierarchy

Nobody’s perfect. Human error should be an expected occurrence in any organization. Sometimes, though, that error can cost your company money, time and resources to correct. That’s why managers and business owners are turning to payment management software to help keep things organized. PDCflow’s organizational hierarchy keeps consumer payment details in order and allows company administration to control staff access …

Simplified Workflow Management for AR Billing

Simplified Workflow Management for AR Billing

Every popular technology introduced tends to follow a well-known principle called the adoption curve. This curve shows the segments of the population that follow a technology trend – from innovators and early adopters to the last segment, laggards. Email and text messages have now been around for decades. Even the laggards of the technology curve use digital tools for work, …

8 Payment Processor Questions Your Business Needs to Ask

8 Payment Processor Questions Your Business Needs to Ask

Shopping for payment technology for your business can be overwhelming. You need to be able to make the best choices for your company but what do you need to know first? If you’re looking for a payment processor, here are some of the most important current trends, compliance concerns and tools that can help you with your choice. 1) What …

Digital Engagement Software to Meet Today’s Consumer Expectations

Digital Engagement Software to Meet Today's Consumer Expectations

Using the internet to pay bills and interact with companies is popular. With the demand for contactless communication brought on by COVID-19 and the change in consumer preferences, a trend that has been building for years (the use of digital engagement tools) is here to stay. One study conducted last year shows that digital adoption rates are at an all …

Modernize the Patient Financial Journey: Where, Why and How

Modernize the Patient Financial Journey: Why, Where, What

If you receive a bill months after a service, how likely are you to remember what it’s for? What if you try to pay but mailing a check or calling an office during your work hours are the only options? As consumers, none of us would be happy if we were put in these positions. So why do we expect …

Choosing a Payment Gateway for Your Accounts Receivable Business

Choosing a Payment Gateway for Your Accounts Receivable Business

Running your accounts receivable business takes planning, organization, and the right tools. Along with the AR software needed to manage accounts, you need the right payment gateway, suited to meet the unique needs of the industry. What is a payment gateway and how do you choose the right one for accounts receivable? What is a Payment Gateway? What is a …

Web Chat Services for AR: Never Miss a Payment Opportunity

Web Chat Services for AR: Never Miss a Payment Opportunity

The way consumers interact with your business has changed. Many people prefer to do research about your company before speaking to you – especially in accounts receivable, when you’re asking them to pay a bill. Just as in any other industry, good website design is now a must in AR. Offering web chat services can be your agency’s differentiating factor …

Transform Your Patient Collections with Technology

Transform Your Patient Collections with Technology

When it comes to the technology used to manage accounts receivable, healthcare and medical billing offices lag behind many other industries. Concerns over things like HIPAA compliance and software integration have stalled software adoption – but it shouldn’t. The trick to transforming patient collections is finding compliant, multi-function software tools that are easy to implement. Common Patient Collections Struggles It’s …

Digital Customer Journey Mapping to Improve Payment Experience

Digital Customer Journey Mapping to Improve Payment Experience

In debt collection, the root to higher payments and more success closing accounts is helping consumers solve their problems. If you don’t know the struggles they face, however, you can’t achieve this goal. Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments …