On Demand Learning

Credit Union Losses and Recoveries

Proactive Strategies to Keep Roll Rates Low and Member Satisfaction High

"It’s all about the experience... People will come back for how they were treated, especially for how they were treated in times when things weren’t going so great for them."

Matthew Stegall
Director of Credit Resolution and Recovery, Vantage Credit Union

In this video, Matt Stegall, Director of Credit Resolution and Recovery at Vantage Credit Union, discusses the responsibilities and challenges of his position and his main goals and priorities for 2022.

Watch the 10-minute On Demand Learning session and discover proactive strategies Stegall’s recovery team has in place to keep members from reaching a charge-off status.


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    How member retention and customer experience are integrated into his team’s collection strategies.
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    How the pandemic impacted Vantage Credit Union’s operations and what benefits they have seen from making a pivot to a hybrid work schedule.
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    How his team is using digital communication channels to improve member experience.
Matt Stegall Vantage Credit Union

Matthew Stegall has worked for Vantage Credit Union for over 11 years and is currently the Director of Credit Resolution and Recovery.

He oversees the collections and recovery staff, processes, and collections vendors for Vantage Credit Union, which has $1.094 Billion in assets serving the greater St. Louis and Illinois areas.

He has been working in the credit and collections industry for 16 years in a variety of roles that have included collections, repossessions and remarketing as well as bankruptcy.

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