In this video, Matt Stegall, Director of Credit Resolution and Recovery at Vantage Credit Union, discusses the responsibilities and challenges of his position and his main goals and priorities for 2022.

Watch the 10 minute On Demand Learning session and discover proactive strategies Stegall’s own recovery team has in place to keep members from reaching a charge-off status.


  • How member retention and customer experience are integrated into his team’s collection strategies.
  • How the pandemic has impacted Vantage Credit Union’s operations and what benefits they have seen from making a pivot to a hybrid work schedule.
  • How his team is using digital communication channels to improve member experience.
"It’s all about the experience... People will come back for how they were treated, especially for how they were treated in times when things weren’t going so great for them.

About the Presenter
Matt Stegall, Vantage Credit Union

Matthew Stegall

Vantage Credit Union

Matthew Stegall has worked for Vantage Credit Union for over 11 years and is currently the Director of Credit Resolution and Recovery. He oversees all credit union collections and recovery staff, processes, and collections vendors for Vantage Credit Union, which has $1.094 Billion in assets serving the greater St. Louis and Illinois areas. He has been working in the credit and collections industry for 16 years in a variety of roles that have included collections, repossessions and remarketing as well as bankruptcy.

Collecting on Delinquent Accounts

Continue learning with PDCflow resources

Digital Collection Strategies: The Key to Better Business Operations
How Creditors and Collectors Can Work Together for Consent Management
Positive Language: The Secret To Collecting More On Delinquent Accounts

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