[Webinar] Your Compliance Management Plan: Understanding the Impact of the CFPB’s 2022 Enforcement and Supervision Priorities for Consumer Finance, Credit and Collections
What this webinar will cover

The CFPB’s New Director Rohit Chopra has set out a trail of breadcrumbs via remarks, social media posts, bulletins, blogs and press releases as to how the Bureau plans to proceed with supervising and enforcing business processes in consumer finance, credit and collections - among other areas.

For example, the CFPB has tightened up its enforcement procedures, updated the exam procedures for debt collections and UDAAP, and has issued a statement connecting the No Surprises Act to the FDCPA.

Meanwhile, since issuing its July, 2021 resolution, the Federal Trade Commission has been regulating and conducting investigations in the healthcare space and the Department of Veteran Affairs also announced sweeping changes to collections and credit reporting. All the while, states actively look at consumer financial and privacy protection issues.

In this webinar, Joann Needleman, member at Clark Hill Law leading the firm’s financial services regulatory and compliance practice, and Leslie Bender, senior counsel at Clark Hill who counsels financial services and healthcare clients on a broad range of privacy, data security and consumer financial protection laws.

What you will take away
  • What the recent press releases, prepared remarks, and social media posts by the CFPB could mean for businesses involved in consumer financial services.
  • What recent changes by other regulatory agencies mean for collecting on medical debt.
  • What these businesses should be tracking and storing for a possible compliance audit or enforcement action by regulators in order to prove compliance.

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Who it's for

Businesses, organizations and accounts receivables teams involved in consumer finances:

  • hospital and healthcare
  • medical billing
  • extended business offices
  • consumer finance lenders
  • credit unions
  • debt collection
This free webinar was held on Thursday, May 12th at 2:00 pm EST.

About the Panelists

Joann Needleman, Clark Hill Law

Joann Needleman


Joann Needleman leads the firm's financial services regulatory and compliance practice and advises banks, financial institutions, and financial service entities on regulatory compliance matters.

A former member of the Consumer Financial Protection Bureau’s (CFPB) Consumer Advisory Board, Joann provides her clients with useful strategies and common-sense solutions in order to prepare for areas of regulatory scrutiny.

Leslie Bender, Clark Hill Law

Leslie Bender


Leslie C. Bender counsels financial services and healthcare clients on a broad range of privacy, data security, and consumer financial protection laws relying upon her strategic and legal experience as a general counsel.

As a corporate trainer, Leslie has more than 30 years of experience working with financial institutions, collection agencies, and as a compliance consultant and trainer for hospitals. Recognized as a national authority on information privacy and security law, she was one of the first privacy officers accredited by the International Association of Privacy Professionals as a Certified Information Privacy Professional.

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