On Demand Webinar

Your Compliance Management Plan

Understanding the impact of the CFPB's 2022 Enforcement and Supervision priorities for Consumer Finance, Credit and Collections.

The CFPB’s New Director Rohit Chopra has set out a trail of breadcrumbs via remarks, social media posts, bulletins, blogs, and press releases as to how the Bureau plans to proceed with supervising and enforcing business processes in consumer finance, credit, and collections - among other areas.

For example, the CFPB has tightened up its enforcement procedures, updated the exam procedures for debt collections and UDAAP, and issued a statement connecting the No Surprises Act to the FDCPA.

Meanwhile, since issuing its July 2021 resolution, the Federal Trade Commission has been regulating and conducting investigations in the healthcare space and the Department of Veteran Affairs also announced sweeping changes to collections and credit reporting. All the while, states actively look at consumer financial and privacy protection issues.

This recorded webinar features panelists Joann Needleman, a member at Clark Hill Law leading the firm’s financial services regulatory and compliance practice, and Leslie Bender, senior counsel at Clark Hill who counsels financial services and healthcare clients on a broad range of privacy, data security, and consumer financial protection laws.

What you will take away

  • What the recent press releases, prepared remarks, and social media posts by the CFPB could mean for businesses involved in consumer financial services.

  • What recent changes by other regulatory agencies mean for collecting on medical debt.

  • Why having a robust compliance management plan with detailed policies and procedures will be necessary for all businesses involved in consumer finances, including healthcare systems, medical billing companies, lenders, debt collection agencies, extended business offices, credit unions, auto financing, etc.

  • What these businesses should be tracking and storing for a possible compliance audit or enforcement action by regulators in order to prove compliance.

    About the speakers

    Joann Needleman, Clark Hill Law

    Joann Needleman


    Joann Needleman leads the firm's financial services regulatory and compliance practice and advises banks, financial institutions, and financial service entities on regulatory compliance matters.

    A former member of the Consumer Financial Protection Bureau’s (CFPB) Consumer Advisory Board, Joann provides her clients with useful strategies and common-sense solutions to prepare for areas of regulatory scrutiny.

    Leslie Bender, Clark Hill Law

    Leslie Bender


    Leslie C. Bender counsels financial services and healthcare clients on a broad range of privacy, data security, and consumer financial protection laws relying upon her strategic and legal experience as a general counsel.

    As a corporate trainer, Leslie has more than 30 years of experience working with financial institutions, collection agencies, and as a compliance consultant and trainer for hospitals. Recognized as a national authority on information privacy and security law, she was one of the first privacy officers accredited by the International Association of Privacy Professionals as a Certified Information Privacy Professional.

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