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[Best Practices] Skip Tracing - In this skip tracing best practices guide, Parsons-O’Brien, along with her California Association of Collectors colleagues, provides in-depth information.
[How-To] Collections: How to Respond to Disputes - Download this How-To sheet detailing best practices for handling collection disputes.
[Tip Sheet] Collection Messages - Download this Tip Sheet detailing what your collectors should consider when deciding to leave a message and the pros and cons of the FOTI and Zortman messages.
[Guide] PCI Compliance Guide -Download this Guide detailing the levels of PCI Compliance and what your responsibilities as a merchant are.