Share this ArticleThis article was written by Joann Needleman and Ann E. Lemmo, and originally was published by Clark Hill Law, and is republished here with permission. The collections and servicing industry and call centers are being hit hard as a result of COVID-19. Agencies and businesses are scrambling to supply their staff with the hardware and software to work remotely …
The Industry’s Digital Delay May Be An Advantage – But You Must Answer These 3 Questions
Share this ArticleThis article, which originally appeared on insideARM, is part of the iA Think Differently series and was authored by Matthew Snedden, Chief Operating Officer of Beyond Investments. Written by members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry. It is undeniable that the …
Debt Collection Call Tips: Quality Over Quantity
Consumers are becoming harder than ever to reach. Call blocking, call screening, and consumer preference for text, email, and other digital communication methods make right-party contact on a collection call more difficult. Many debt collection industry professionals have recognized this trend. Instead of speeding through debt collector calls to increase the number of contacts made each day, many are advocating …
How to Use Email and Text in Your Debt Collection Strategy
Traditional communication methods like telephone calls and paper correspondence are becoming less popular with consumers. As new digital communication methods emerge, consumers expect companies to keep up with tech trends by offering communication methods they most prefer. Unfortunately, heavily regulated industries like debt collection have been slow to respond to this trend, fearing lawsuits due to non-compliance. During a PDCflow …
Education and Motivation for your Debt Collection Team
Share this ArticleThis is a summary of a select few presentations at Collector Live 2020. A full recording of the event which includes many additional speakers is available for purchase at Collector.live. Another Collector Live show has come and gone. This one-day virtual conference offered information to help personnel from every level of your debt collection team to improve and …
10 Examples of Great Debt Collection Websites
Share this ArticleIn the debt collection industry, if you haven’t updated your website to meet today’s consumer expectations, you’re probably already losing revenue. Within the next few years, however, a user-friendly debt collection website will become a necessity if you want to stay competitive. The proposed new rule the Consumer Financial Protection Bureau (CFPB) released this spring attempted to clarify …
How To Build a Website for Your Debt Collection Agency to Reach Every Audience
By now, every legitimate business should have a working website. Debt collection agencies are no exception. The objectives your debt collection agency website should achieve, however, are unique. Debt collection agencies have three main purposes: help consumers resolve their debts attract new clients to grow your business hire new staff members The challenge is understanding how to build a website …
30 Debt Quotes: Showing Empathy and the Burden of Debt
People can accrue debt in many ways. Some take out loans for houses, cars and school. Some overspend on restaurants or travel. Others rack up debt due to medical expenses insurance won’t cover. Whatever the reason, most end up in collections the same way – an aspect of the consumer’s life changed, leaving them unable to pay a bill. This …
Successful Debt Collection Techniques to Overcome Objections
Last updated February 2023 Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than a simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a webinar put on …
