Call Blocking and Right Party Contact in Debt Collection

Call Blocking and Right Party Contact in Debt Collection

Share this Article This blog post is based on information discussed in a recent California Association of Collectors (CAC) webinar and was co-authored by Neustar. Spam tagging and call blocking are causing a huge problem in debt collections. In the last two years, collection agencies have seen a drastic increase in their legitimate calls being blocked or mislabeled with Spam …

CFPB Proposed New Rule: Debt Collector Do’s and Don’ts

CFPB Proposed New Rule: Debt Collector Do’s and Don’ts

Share this Article For debt collectors, the CFPB’s notice of proposed rule (NPR) is becoming the embodiment of the phrase “hurry up and wait.” The Bureau’s proposed rule released in early May. Once it became public, the reaction from many experts was appreciation for the level of detail in the 500+ page document. Weeks after the release of the rules, …

Debt Collection and Consumer Advocacy Under the New Proposed Rule

Debt Collection and Consumer Advocacy Under the New Proposed Rules

Share this Article Unclear, outdated guidelines and contradictory court rulings make debt collection compliance hard. That’s why so many industry professionals have been eagerly reading the CFPB’s new proposed debt collection rule. Clarity on expected procedures and how to use updated technology are giving collectors hope for a more direct way to fully comply. However, it became apparent during the …

CFPB Proposed Debt Collection Rules Release: First Thoughts from Industry Professionals

CFPB Proposed Debt Collection Rules Release: First Thoughts from Industry Professionals

Share this Article Just one day after the Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall, and two days after the Bureau released its proposed new rules, Accountsrecovery.net hosted a panel of trusted ARM industry professionals to discuss first impressions of the CFPB proposed debt collection rules, and where we go from here. Rozanne Andersen, Vice President and Chief …

Credit and Collection Lawyers Discuss Upcoming Debt Collection Rule Proposal

Credit and Collection Lawyers Discuss Upcoming Debt Collection Rule Proposal

Share this Article The highly anticipated Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall will be taking place Wednesday, May 8, in Philadelphia. It is expected that this event is where the Bureau will release new proposed rules for debt collection. In preparation for the Town Hall, AccountsRecovery.net held a webinar on the topic. Joann Needleman, Mike Frost, Scott …

CFPB Proposed Rules: Why Collection Industry Input is Crucial

CFPB Proposed Rules: Why Collection Industry Input is Crucial

Share this Article Kathleen Kraninger, director of the Consumer Financial Protection Bureau (CFPB), recently spent months on a “listening tour” to get an inside look at the credit and collection industry. Based on her findings, the CFPB has created proposed rules intended to clarify regulations and address advances in technology that have altered the industry landscape in recent years.   …

Thriving in Third Party: An Interview with Joann Needleman

Thriving in Third Party An Interview with Joann Needleman

Share this Article PDCflow is proud to support the credit and collection professionals who work hard to improve the industry. From regional leaders, mentors and new agency owners to industry educators, we strive to highlight the individuals who make this community great. This week’s spotlight interview is an in-depth conversation with attorney and industry advocate Joann Needleman, Practice Leader and …

Expert Advice: Shopping for Accounts Receivable Software

Advice from the Experts: Shopping for Accounts Receivable Software

Share this Article Accounts receivable software automation can save your staff hours on routine tasks. But, purchasing the right software is hard. There are dozens of options to consider when shopping for accounts receivable software. Where do you start the decision-making process? PDCflow is here to help. We spoke to our Product Management Analyst and a few ARM software partners …

Conversational Intelligence in Debt Collection

Conversational Intelligence in Debt Collection

Share this Article “Privacy works flexibly. It’s scalable. And it’s unique to every situation we’re in.” This is a recent quote from Leslie Bender, Chief Strategy Officer and General Counsel at BCA Financial Services during her presentation at Collector Live, in January of this year. The virtual conference for frontline and upper management debt collectors hosted several experts including ACA …

Thriving in Third Party Collections: An Interview with Cathie Bustos

Thriving in Third Party Collections An Interview with Cathie Bustos

Share this Article PDCflow’s Thriving in Third Party series has helped us get to know professionals in the credit and collection industry from all kinds of backgrounds. Some, like Kelly Parsons-O’Brien, have grown up with the collection business. Some of our interviewees like Harry Strausser III and Aron Tomko have found they enjoy educating others in the industry. This week’s …