Don’t Wait! Adopt Text and Email Communications, Grow Agency Market Share

Don’t Wait! Adopt Text and Email Communications, Grow Agency Market Share

Do you pick up the phone when a stranger calls? Most of your consumers don’t. So why keep trying something that doesn’t work? Three digital technology advocates and ARM industry professionals spoke with AccountsRecovery.net to share why text and email are now more than necessary. Megan Bryant, Credit Collection Partners, Wade Isbell, Professional Credit Services, and Chris Repholz, The CCS …

Experts Answer 7 Questions: How Digital Strategists Fit in Debt Collection

Experts Answer 7 Questions: How Digital Strategists Fit in Debt Collection

Digital channels for communication are common, cost effective, expected – and perhaps most importantly – wanted by consumers. But for years, debt collection has been trapped between trying to propel their agencies forward with new technologies and being held back due to compliance fears. Now, with permission given through Regulation F, those who haven’t dipped their toes into digital strategy …

Digital Engagement Technology in Debt Collection: Consent, Compliance and Risk

Digital Engagement Technology in Debt Collection: Consent, Compliance and Risk

Spam calls and change in communication preferences from younger generations is making it harder than ever for debt collectors to get consumers on the phone. That’s why digital engagement through email, text and electronic methods of payment are now becoming mainstream in accounts receivable. Mike Frost, partner at Malone, Frost, Martin PLLC., has been watching the compliance landscape since Regulation …

Compliance Risk Assessment and Preparing for Digital Communication in AR

Compliance Risk Assessment and Preparing for Digital Communication in AR

The long-awaited Regulation F recently outlined how the CFPB expects debt collection agencies to operate. The Bureau’s intentions with the regulation are to standardize debt collection, protect consumers and create a better customer experience. Now that Regulation F has finally been implemented, industry experts like Mike Frost, partner at Malone, Frost, Martin PLLC, are monitoring its impact and encouraging agencies …

Top Digital Communication Tools and Leading Channels for Taking Payments

Top Digital Communication Tools and Leading Channels for Taking Payments

Accounts receivable experts are still navigating the best ways to implement digital communication tools and optimize digital strategies. Agency owners want to use email, text, web chats, payment portals and other current technology. But many people don’t know which channels are the best for them and their consumers. As webinar panelists, Jill Kennady, Resurgent Capital Services, Jordan McWilliams, Contract Callers, …

Can’t Miss Expert Takeaways to Create a Digital Communication Strategy

Can’t Miss Expert Takeaways to Create a Digital Communication Strategy

Regulation F, consumer preferences and better software options all point toward the same conclusion – having a digital communication strategy in debt collection should be the norm. However, change is hard. Many agencies are still hesitant to commit to digital strategies. In a recent Accountsrecovery.net webinar, experts Jill Kennady, Resurgent Capital Services, Jordan McWilliams, Contract Callers, Inc., and Cody Owens, …

Thriving in Third Party Collection: An Interview With Bethany Robertson

Thriving in Third Party Collections: An Interview with Bethany Robertson

Like many people in accounts receivable, Bethany Robertson found her career path by accident – working part time for an agency during college. Now, Vice President, co-owner, and founder of Debt Recovery Solutions of Ohio, Inc, she runs a thriving collection agency of her own. As a long time customer of PDCflow, we wanted to highlight Robertson’s accomplishments, as well …

How Creditors and Collectors Can Work Together for Consent Management

How Creditor and Collectors Can Work Together for Consent Management

Regulation F is now a reality. Collectors across the country have prepared as best they can and are now beginning to implement new compliance policies and procedures. But what about creditors? All creditor clients that use a third party agency should know about Regulation F. Are you (and more importantly, are your clients) ready for data maintenance and handoff procedures …

Breaking Down Regulation F’s Debt Validation Notice

Breaking Down the Debt Validation Notice Under the CFPB’s Reg F Rule

Legal professionals for the ARM industry, like Leslie Bender and Joann Needleman of Clark Hill Law, have been addressing Regulation F implementation challenges since the rule was proposed. Since then, they have continued to be a guiding voice for debt collectors throughout the rulemaking process. Recently, they sat down with PDCflow’s Sales & Marketing Manager Dawn Updike to discuss one …

FDCPA Compliance: Answering Your Questions About Regulation F

FDCPA Compliance: Answering Your Questions About Regulation F

The implementation date for the CFPB’s Regulation F is coming. On November 30, 2021, debt collectors are expected to be fully ready to comply with this long-awaited rule. To help agencies prepare, PDCflow and financial services attorneys Joann Needleman and Leslie Bender of Clark Hill Law, recently put on a one-hour webinar, “Regulation F Implementation Challenges: Ask the Regulatory and …