Expert Advice: Shopping for Accounts Receivable Software

Advice from the Experts: Shopping for Accounts Receivable Software

Share this Article Accounts receivable software automation can save your staff hours on routine tasks. But, purchasing the right software is hard. There are dozens of options to consider when shopping for accounts receivable software. Where do you start the decision-making process? PDCflow is here to help. We spoke to our Product Management Analyst and a few ARM software partners …

Conversational Intelligence in Debt Collection

Conversational Intelligence in Debt Collection

Share this Article “Privacy works flexibly. It’s scalable. And it’s unique to every situation we’re in.” This is a recent quote from Leslie Bender, Chief Strategy Officer and General Counsel at BCA Financial Services during her presentation at Collector Live, in January of this year. The virtual conference for frontline and upper management debt collectors hosted several experts including ACA …

Thriving in Third Party Collections: An Interview with Cathie Bustos

Thriving in Third Party Collections An Interview with Cathie Bustos

Share this Article PDCflow’s Thriving in Third Party series has helped us get to know professionals in the credit and collection industry from all kinds of backgrounds. Some, like Kelly Parsons-O’Brien, have grown up with the collection business. Some of our interviewees like Harry Strausser III and Aron Tomko have found they enjoy educating others in the industry. This week’s …

Four Important Features of Collection Payment Processing Software

Four important features of collection payment processing software

Share this Article If someone asked you about the struggles in your debt collection agency, what would your answer be? Front-line concerns like call baiting or telephone communications? Management issues like teambuilding and company culture? Whatever your focus, it shouldn’t be your collection payment processing software. There are many important aspects that go into choosing software for your agency. Thinking …

CollectorLive Recap: Improving the Debt Collection Process

Collector.Live Recap: Managing Your Front-Line Collectors

Share this Article Earlier this month marked the second annual Collector Live virtual conference. The all-day event was packed with insight from industry experts, discussing topics for front-line collectors and agency managers alike. To give our readers a peek at the quality content these professionals covered (or a refresher to those who attended the event), we’ve picked a handful of …

Thriving in Third Party Collections: An Interview with Harry Strausser III

Interview with Harry Strausser

Share this Article Today we present a very special edition of our Thriving in Third Party blog series. In the past, we’ve interviewed career-long debt collection professionals such as Matt Logan and Richard Hoffman. We’ve even spoken to an accomplished second-generation collector, Kelly Parsons-O’Brien. But today’s interviewee is perhaps one of the most widely-known individuals we’ve had the pleasure to …

Collection Guidelines: Improving Communications with Consumers

Collection Guidelines Communications with Consumers

Share this Article As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the …

How to Prepare Your Collection Agency for Tax Season

Tax Season

Share this Article The end of the year is traditionally when your debt collection agency slows to a crawl. Consumers are focused on cooking, shopping, and spending time with friends and family. They don’t have the money, time, or patience for settling their debts. While that’s not great for revenue, this slow season has a silver lining. The downtime gives …

Successful Debt Collection Techniques to Overcome Objections

Successful Debt Collection Techniques Overcoming Objections in Collections

Share this Article Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a recent webinar put on by …

Debt Collection Practices: Call Baiting Tells and How to Respond

Debt Collection Practices Call Baiting

Share this Article Keeping compliant with laws and regulations in debt collection is an in-depth process. One which becomes more difficult when scammers are actively trying to disrupt your debt collection practices.   Last month the California Association of Collectors hosted a webinar with panelists David Kaminski, Partner at Carlson & Messer, LLP, Kelly Parsons-O’Brien, President of Pacific Credit Services, …