Build Your Consumer Connection Pyramid: One Word at a Time

Build Your Consumer Connection Pyramid - One Word at a Time

Share this ArticleToday’s post is a guest blog written by Mary Shores, agency owner of Midstate Collection Solutions. The coronavirus has touched every one of us in some way and caused a great amount of fear and uncertainty. At the same time, it has required us to isolate ourselves, which means the need for true human connection has never been …

Good Communication Skills: The Future of the Collections Industry

Good Communication Skills: the Future of the Collections Industry

Share this ArticleAt this time of economic uncertainty, good communication skills have become a popular topic for experts in the debt collection industry. The role of communication now and in the future of debt collection was discussed at length during last month’s special Home Edition of Collector.Live! Several presenters took advantage of their time during the day-long virtual presentation to …

Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle

Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle

Share this ArticleThe coronavirus pandemic has been hard on the industry, causing debt collection companies to make quick decisions to keep staff safe and agencies running compliantly through remote work. Along with this, every day more news comes out about debt collection restrictions across the country. The combination of unprecedented unemployment numbers and the negative perception of debt collectors has …

Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal

Collections and Servicing in the Post-Pandemic World: A Glimpse into the New Normal

Share this ArticleThis article was written by Joann Needleman and Ann E. Lemmo, and originally was published by Clark Hill Law, and is republished here with permission. The collections and servicing industry and call centers are being hit hard as a result of COVID-19. Agencies and businesses are scrambling to supply their staff with the hardware and software to work remotely …

Improve Your Collection Call Strategy: Quality Over Quantity

Improve Your Collection Strategy Quality Over Quantity

Share this Article Consumers are becoming harder than ever to reach. Call blocking, call screening and consumer preference for text, email and other digital communication methods make right party contact on a collection call more difficult.  Many collection industry professionals have recognized this trend. Instead of speeding through calls to increase the number of contacts made each day, many are …

How to Use Email and Text in Your Debt Collection Strategy

How to Use Email and Text in Your Debt Collection Strategy

Share this Article Traditional communication methods like telephone calls and paper correspondence are becoming less popular with consumers. As new digital communication methods emerge, consumers expect companies to keep up with current trends by offering the communication methods they most prefer. Unfortunately, heavily regulated industries like debt collection have been slow to respond to this trend, fearing lawsuits due to …

Education and Motivation for your Debt Collection Team

Education and Motivation for Your Debt Collection Team

Share this Article This is a summary of a select few presentations at Collector Live 2020. A full recording of the event which includes many additional speakers is available for purchase at Collector.live.  Another Collector Live show has come and gone. This one-day virtual conference offered information to help personnel from every level of your debt collection team to improve …

Payment Negotiation Tips for Accounts Receivable Teams

Payment Negotiation Tips for Accounts Receivable Teams

Share this Article It’s never a bad time to learn new tips or refresh yourself – and your team – on best practices in negotiating debt collection payments. Recently, accountsrecovery.net hosted a webinar with three credit and collections experts to discuss payment negotiation tips for accounts receivable teams. : The panel provided payment negotiation tips on many of the situations a …

Credit and Collection Industry Experts Reveal 2019 Surprises and 2020 Trends

Top Credit and Collection Industry Professionals Discuss the Impact of Digital Communications and Data Privacy

Share this Article Last year brought on the beginning of many changes for the credit and collection industry. The Consumer Financial Protection Bureau (CFPB) announced a Notice of Proposed Rulemaking (NPR), digital communications are becoming part of the conversation for debt collection, and data privacy concerns are now front and center.  Accounts Receivable professionals from all across the industry spent …

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Share this Article In PDCflow’s ongoing interview series, Thriving in Third Party, we shine a spotlight on agency owners and managers like Kelly Parsons-O’Brien, Aron Tomko, Cathie Bustos and others who are flourishing within their businesses.  We also like to speak to ARM educators and experts such as Harry Strausser III and Joann Needleman, to get a different perspective of …