Education and Motivation for your Debt Collection Team

Education and Motivation for Your Debt Collection Team

Share this Article This is a summary of a select few presentations at Collector Live 2020. A full recording of the event which includes many additional speakers is available for purchase at Collector.live.  Another Collector Live show has come and gone. This one-day virtual conference offered information to help personnel from every level of your debt collection team to improve …

Payment Negotiation Tips for Accounts Receivable Teams

Payment Negotiation Tips for Accounts Receivable Teams

Share this Article It’s never a bad time to learn new tips or refresh yourself – and your team – on best practices in negotiating debt collection payments. Recently, accountsrecovery.net hosted a webinar with three credit and collections experts to discuss payment negotiation tips for accounts receivable teams. : The panel provided payment negotiation tips on many of the situations a …

Credit and Collection Industry Experts Reveal 2019 Surprises and 2020 Trends

Top Credit and Collection Industry Professionals Discuss the Impact of Digital Communications and Data Privacy

Share this Article Last year brought on the beginning of many changes for the credit and collection industry. The Consumer Financial Protection Bureau (CFPB) announced a Notice of Proposed Rulemaking (NPR), digital communications are becoming part of the conversation for debt collection, and data privacy concerns are now front and center.  Accounts Receivable professionals from all across the industry spent …

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Share this Article In PDCflow’s ongoing interview series, Thriving in Third Party, we shine a spotlight on agency owners and managers like Kelly Parsons-O’Brien, Aron Tomko, Cathie Bustos and others who are flourishing within their businesses.  We also like to speak to ARM educators and experts such as Harry Strausser III and Joann Needleman, to get a different perspective of …

How To Succeed in Healthcare Collections: Communication, Education and Empathy

How To Succeed in Healthcare Collections: Communication, Education and Empathy

Share this Article Recently, Accountsrecovery.net hosted a webinar on the New Dynamic of Healthcare Collections. The panelists, Jay Gonsalves, Christian Lehr and W. Judd Peak spoke about their experiences in medical collections, and what changes they’ve seen after the recent news surrounding litigation to recover unpaid medical bills.  Throughout the hour-long conversation, the panel addressed provider concerns about risk to …

10 Examples of Great Debt Collection Websites

10 Examples of Great Debt Collection Websites

Share this Article In the debt collection industry, if you haven’t updated your website to meet today’s consumer expectations, you’re probably already losing revenue. Within the next few years, however, a user-friendly debt collection website will become a necessity if you want to stay competitive. The proposed new rule the Consumer Financial Protection Bureau (CFPB) released this spring attempted to …

Thriving in Third Party: An Interview With Lex Patterson

Thriving in Third Party Interview with Lex Patterson

Share this Article Our Thriving in Third Party interview series has highlighted all types of debt collection professionals, including attorneys, educators and agency owners. Today, we’re speaking to someone from a different corner of the ARM industry – Lex Patterson, President of collection software DAKCS Software Systems, Inc.  President at DAKCS Software Systems, Inc. Read about the changes he has …

How To Use Social Media in Accounts Receivable

How To Use Social Media In Accounts Receivable

Share this Article By now, social media has become part of almost everyone’s daily life. Even for businesses, it’s expected to have a presence on at least one platform. However, using social media is tricky for those in Accounts Receivable. Does your agency know how to use social media? Do you understand why it’s so important? When you are not …

What the Lavallee Case Teaches Debt Collectors About Using Email Communications

What the Lavallee Case Teaches Debt Collectors About Using Email Communications

Share this Article Whether or not you are in the collection space, the recent decision in Lavallee v. Med-1 Solutions should catch the attention of everyone in Accounts Receivable. If you haven’t already read about the case, Joann Needleman, Practice Leader and Member of Clark Hill PLC, recently discussed What Lavallee means for the CFPB’s proposed rule and Electronic Communications. …

Safe Harbors for Email and Text Messages Under the NPR

Safe Harbors for Email and Text Messages under the NPR

Share this Article The CFPB Notice of Proposed Rulemaking (NPR) has been covered extensively in articles and webinars over the past few months. The prospect of using text and email messages is exciting for an industry that has been all but left out of using the latest technology.  The question is, how will you use digital communication safely?  Here are …