Collection Guidelines: Improving Communications with Consumers

Collection Guidelines Communications with Consumers

Share this Article As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the …

How to Prepare Your Collection Agency for Tax Season

Tax Season

Share this Article The end of the year is traditionally when your debt collection agency slows to a crawl. Consumers are focused on cooking, shopping, and spending time with friends and family. They don’t have the money, time, or patience for settling their debts. While that’s not great for revenue, this slow season has a silver lining. The downtime gives …

Successful Debt Collection Techniques to Overcome Objections

Successful Debt Collection Techniques Overcoming Objections in Collections

Share this Article Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a recent webinar put on by …

Debt Collection Practices: Call Baiting Tells and How to Respond

Debt Collection Practices Call Baiting

Share this Article Keeping compliant with laws and regulations in debt collection is an in-depth process. One which becomes more difficult when scammers are actively trying to disrupt your debt collection practices.   Last month the California Association of Collectors hosted a webinar with panelists David Kaminski, Partner at Carlson & Messer, LLP, Kelly Parsons-O’Brien, President of Pacific Credit Services, …

Debt Collection 101: What is a Chargeback?

What is a Chargeback

Share this Article Every business comes with obstacles. A high risk operation like a debt collection agency is full of especially unique team management and compliance challenges. Collection agency owners and managers must comply with Regulation E and understand PCI compliance rules. And you have to maintain your compliance management system as a whole. While balancing these responsibilities, agencies must …

How To Market Your Debt Collection Agency: Expert Advice

Marketing Your Debt Collection Agency

Share this Article Johnson says to connect with clients, focus on your image. In marketing, there are many ways to meet prospects and enhance your credibility: Technology is changing every business–including collections. Many agencies use software and other tools for the collection process. But many are behind the curve in using current technology for marketing. Here are some ways to …

Call Baiting Debt Collection Best Practices

Call Baiting

Share this Article The debt collection process can be tricky. Collection agencies must follow regulations strictly–or you’ll find your business in jeopardy. In this environment, it’s important to follow the latest news resources. But having a network of professionals to educate and assist you can be invaluable. That’s the role the California Association of Collectors (CAC) has sought out. Through …

Thriving in Third Party Collections: An Interview with Kelly Parsons-O’Brien

Thriving in Third Party Collections

Share this Article Throughout this series we have interviewed successful professionals who have made a name for themselves by thriving in their credit and collection careers. A few we’ve interviewed, such as Matt Logan and Richard Hoffman, have even been in the industry for decades. Our latest interview’s connection to the industry goes even deeper. The President of the California Association …

ACA 2018 Trends: Text Message Communications and Office Efficiency

Text Message Communications

Share this Article The ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A …

Call Recording Consent When Collecting Payments

Call Recording Consent

Share this Article PDCflow recently kicked off a series of blogs based on the California Association of Collectors 2018 courses. The first class was a webinar hosted by panelists attorney David J. Kaminski, Shawn Suhr and Courtney Reynaud. The subject, call recording laws, was too dense for a single article. Our first piece focused on the basic state and federal …