Updated June 2022 The Consumer Financial Protection Bureau (CFPB) is responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, collection agencies know this organization well. But do you know the best way to handle a complaint about your business filed directly with the …

This article was written before the CFPB’s final release of Regulation F. Therefore, the content of the article may no longer be accurate.  Identity theft is an issue that all merchants should worry about, but in the collection industry, it is of even greater concern. An improperly handled claim of identity theft can damage a consumer’s credit score and sometimes …

In the first Collection Boot Camp webinar, the panel, Kelly Parsons-O’Brien, June Coleman, Shawn Suhr, and Courtney Reynaud, addressed the topics of collection messages, collection telephone communications, and compliant collection letters. These subjects are the basis of running a compliant, well-functioning agency. But what happens if the debtor you speak to doesn’t agree that they owe a debt? What if …

Share this ArticleHave you ever had a phone call with an unhappy debtor? Does it tend to happen more than you’d like? PDCflow’s first CAC Collection Boot Camp recap covered best practices for leaving messages, as discussed in the webinar by Courtney Reynaud, June Coleman, Kelly Parsons-O’Brien, and Shawn Suhr. But collectors have to be careful of what they say …

Share this Articleby Bernie Hydock, Comtech Collect! Welcome to the new 24/7 collection office, where automations not only optimize the work of your operators during the day, but also keep working long into the night executing scheduled tasks, gathering and exporting data to letter and texting services, creating reports, backing up your data and more.  The resources that must be …