Technology Adoption: Lessons Learned from the Pandemic

Technology Adoption: Lessons Learned from the Pandemic

2020 was a year of change for everyone. Companies were forced to rapidly move employees to remote work. Staff figured out the logistics of sharing home office space with spouses, roommates or elearning children. Restaurants, retail and other business to customer operations quickly deployed contactless, digital methods that kept things running. Other companies, like accounts receivable extended business offices (EBOs) …

Understanding Your Business Insurance Policy: Covering Unpreventable Risks

Understanding Your Business Insurance Policy: Covering Unpreventable Risks

There are countless risks associated with running a business and tactics for preventing or responding to them are always changing. Especially in the accounts receivable industry, there are many unpreventable risks that can become costly if not properly addressed. Earlier this year, Performant Corporate Counsel Lauren Valenzuela and Finexus Insurance Agency CEO Katie Zugsay discussed new risks and better operational …

Professional Spotlights: Women in ARM

Professional Spotlights Women In ARM

As many know, the month of March is dedicated as a time to acknowledge the contributions women have made to our society (both in the past, and through ongoing efforts). All year round, our content team at PDCflow tries to create a platform for women in the financial services industry to share their expertise and help others grow and learn. …

Risk Management Strategies: Prevent, Shift, and Improve

Risk Management Strategies: Prevent, Shift, and Improve

An essential part of running an accounts receivable business is keeping up with trends that will impact the industry and your agency. With the recent changes caused by coronavirus, new regulations and emerging technology, it’s important to understand the risks your company faces. Just as important, you must know the latest risk management strategies to keep issues to a minimum. …

Operational Risk Management in Financial Services

Operational Risk Management for Financial Services

Operational risk management in the workplace has always been a concern for business owners and managers. However, the changing workplace environments of the last year has created more risks and liabilities for organizations than ever before. Performant Corporate Counsel Lauren Valenzuela and Finexus Insurance Agency CEO Katie Zugsay discussed these evolving risks in a recent CAC webinar, Smarter Risk Management …

Top Financial Services Podcasts for AR and Consumer Finances

Top Financial Services Podcasts for AR and Consumer Finances

Managing your business while staying informed about current industry events can be difficult to balance. Luckily, with podcasts becoming more popular than ever, you can access knowledge from industry experts at any time.  However, wading through all of the content available can be intimidating. Here are just some of the many financial services podcasts available centering on accounts receivable, consumer …

How to Improve Customer Experience in Accounts Receivable

How to Improve Customer Experience in Accounts Receivable

Accounts receivable businesses have a unique relationship with consumers. Often, you find yourselves collecting a bill that consumers may not be excited to pay for a good or service that has already been delivered. Making payment as easy as possible will go a long way towards fast resolution and higher debt recovery rates.  Understanding the basic elements of how to …

8 ARM Industry Expert Predictions: Regulations, Consumer Preferences, and Electronic Communications

8 ARM Industry Expert Predictions: Regulations, Consumer Preferences, and Electronic Communications

2020 has been an unusual year for the accounts receivable management industry (to say the least). Agencies across the country found themselves making the shift to remote workers, trying to keep up with state-by-state collection restrictions and dealing with other logistical issues caused by running a business during a pandemic.  But the year also saw numerous pieces of legislation, (CFPB’s …

How To Win Healthcare Outsourcing Business During COVID-19

How To Win Healthcare Outsourcing Business During COVID-19

In 2019, an article from NPR covered healthcare outsourcing for collections, the practice of hospitals suing patients and the financial strain it may cause. Since the pandemic, there have been several more news stories on healthcare collection tactics, bringing up the ethics of whether or not they should be taking place.  Healthcare organizations care about the wellbeing of their patients. …

Marketing Messaging: Making It Work for Accounts Receivable

Marketing Messaging: Making It Work for Accounts Receivable

The way accounts receivable businesses operate is changing. Consumers and potential clients spend more time researching companies online and less speaking directly to your business. That means your agency’s website must speak to visitors as clearly as possible. A concise marketing message and clear website copy can help you communicate to all your audiences. Use messaging properly and you will …