Speech language pathologist Liz Peterson specializes in strategic business communications skills and voice placement. She teaches techniques that focus on tone of voice to help debt collectors, AR departments, and other professionals take more payments. Tone of voice in communication should be an important factor for any business. Peterson suggests tone of voice training for employees to: Be more persuasive …
Send a Settlement Agreement and Collect Payment Fast with Email and SMS
How you deliver a settlement agreement can make or break your ability to recover past due funds. Whether in third-party collections, multifamily housing, medical billing, or an AR department, you need ways to reach consumers quickly and securely. Digital settlement agreements let companies send documents (like a debt settlement agreement letter) and collect payments in just a few clicks. Using …
Past Due Rent Notice: Reaching Renters in a Digital World
Many property management companies still rely on traditional letters and phone calls to send a past due rent notice. But for today’s former renters, those channels often fail to reach the intended person. If you’re struggling to get responses from tenants who owe back rent, it’s time to rethink your strategy.“Our consumers have moved from one place to another… Mailing …
Increase Cash Flow with SMS Text Payments and Invoicing
In today’s tightening economy, businesses that put customer experience and digital transformation as their top priorities will not only survive, but grow. This means catering to customers by giving them options they want—like text payments. Text billing and other customer-centric tactics (user-friendly workflows, preferred communication channels) boost payments to improve your bottom line among younger customers.Using New Communication Channels Millennials …
Guide to Omnichannel Payments and Security
Omnichannel payments and multichannel payments are both terms used to describe the options your software allows for taking customer payments. Omnichannel payment features improve the payment experience for customers but they also have a positive impact on your overall business operations.What are Omnichannel Payments? Omni or multichannel payment solutions let you take advantage of more than one payment channel in …
3 Proven Tips to Reduce Outstanding Invoices and Avoid Late Payments
Running a business comes with many internal and external concerns, from training and team management to focusing on brand reputation. But if your company has excessive outstanding invoices or delayed payments, cash flow will stall and the health of your business will suffer. Reduce late payments from customers, keep revenue flowing and free yourself up to focus on other aspects …
How To Create a Credit Policy and Collection Procedure
The blueprint most businesses use to collect on accounts receivable is called a credit and collection policy. The guidelines are typically broken into two sections: a credit policy and a past-due collection procedure. The framework can be as detailed or as broad as is necessary for your office. Providing this direction to your employees is essential. Unfortunately, many businesses don’t …
Chargeback Prevention Tips for High Risk Businesses
Your staff works hard during the busy tax season and throughout the year to settle past-due accounts and collect payments for your debt collection agency. Without measures in place to prevent chargebacks, though, many of your payments could end up being disputed by consumers. Agencies and other high-risk businesses can go months or years without experiencing the stress caused by …
Switch from IVR Payments and Boost Customer Satisfaction
Interactive Voice Response payments (IVR payments) are a common choice for companies that want to speed up payments and reduce staff workloads. Freeing up employees from menial tasks is the fastest way to optimize your office but is there a better way than IVR? Companies often turn to their IVR systems as a way to take payments over the phone …
How to Use QR Code Payments for Your Business
QR codes are everywhere. They help people look at restaurant menus, access corporate websites, or even make purchases. Since the pandemic began, QR code payment usage has climbed, giving people a simple, fast way to access information or take action. QR code payments are good for more than just retail environments. Many businesses have started to adopt QR codes to …
From Checks to B2B ACH: The Digital Shift
Time is money. This is especially true for financial transactions between companies, where delays cause significant losses and missed opportunities. By eliminating the hurdles of traditional payment methods, business-to-business Automated Clearing House (B2B ACH) payments create a swift, secure way to navigate modern business operations.Business to Business ACH Debit Transactions B2B ACH refers to electronic payments made through an automated …
Transform Your Business with Embedded Payments
Embedded payment technology provides the perfect channel to streamline business operations and enhance the customer experience. In this guide, learn how adopting embedded payments can be transformative for your business.What are Embedded Payments? Embedded payment systems should be available anywhere hassle-free transactions could enhance your company’s user experience. Embedded payments integrate payment processing into a software application or a platform. …
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