Payment Negotiation Tips for Accounts Receivable Teams

Payment Negotiation Tips for Accounts Receivable Teams

Share this Article It’s never a bad time to learn new tips or refresh yourself – and your team – on best practices in negotiating debt collection payments. Recently, accountsrecovery.net hosted a webinar with three credit and collections experts to discuss payment negotiation tips for accounts receivable teams. : The panel provided payment negotiation tips on many of the situations a …

Credit and Collection Industry Experts Reveal 2019 Surprises and 2020 Trends

Top Credit and Collection Industry Professionals Discuss the Impact of Digital Communications and Data Privacy

Share this Article Last year brought on the beginning of many changes for the credit and collection industry. The Consumer Financial Protection Bureau (CFPB) announced a Notice of Proposed Rulemaking (NPR), digital communications are becoming part of the conversation for debt collection, and data privacy concerns are now front and center.  Accounts Receivable professionals from all across the industry spent …

Preparing for CCPA Compliance

Preparing for CCPA Compliance

Share this Article 2019 is winding down, and with the new year comes a new era in privacy regulations. The California Consumer Privacy Act becomes operative on January 1, 2020, leading the way for other privacy regulation across the U.S.  The California Association of Collectors (CAC) spent considerable time this fall discussing the CCPA during a webinar paneled by attorneys …

PDCflow Customer Success Stories 2019: Fast Consent and Seamless Integration

PDCflow Customer Success Stories 2019: Fast Consent and Seamless Integration

Share this Article PDCflow is lucky to be in business with many incredible people. Last year, we decided to spread the word about just how great these customers are. In 2018, we launched an annual customer appreciation initiative that we’re excited to continue for years to come. Here are just a few of the amazing people and companies we are …

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Thriving in Collections: Jan Stieger, Executive Director of RMAi

Share this Article In PDCflow’s ongoing interview series, Thriving in Third Party, we shine a spotlight on agency owners and managers like Kelly Parsons-O’Brien, Aron Tomko, Cathie Bustos and others who are flourishing within their businesses.  We also like to speak to ARM educators and experts such as Harry Strausser III and Joann Needleman, to get a different perspective of …

How To Succeed in Healthcare Collections: Communication, Education and Empathy

How To Succeed in Healthcare Collections: Communication, Education and Empathy

Share this Article Recently, Accountsrecovery.net hosted a webinar on the New Dynamic of Healthcare Collections. The panelists, Jay Gonsalves, Christian Lehr and W. Judd Peak spoke about their experiences in medical collections, and what changes they’ve seen after the recent news surrounding litigation to recover unpaid medical bills.  Throughout the hour-long conversation, the panel addressed provider concerns about risk to …

Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency

Tips to Run a Compliance Management Program In a Small to Mid-Sized Collection Agency

Share this Article This article was written with help from Tim Collins of TrueAccord. Nearly half of ACA member organizations are small-scale collection agencies. These offices run with small crews and service fewer accounts but must still maintain compliance management programs.  How do small and mid-sized agencies do this without the resources of a large organization? It’s all about deciding …

Consumer Rights in Debt Collection Under the CCPA

Consumer Rights in Debt Collections Under the CCPA

Share this Article The next step in protecting consumer privacy has been taken through the new California Consumer Privacy Act (CCPA). The law, which becomes operative January 1 of 2020, is the first of its kind in the U.S.  In a recent webinar hosted by the California Association of Collectors, Lauren Valenzuela, Compliance Counsel at Performant Recovery, Inc. gave an …

Who is PDCflow? Meet Rich Wilder

Who is PDCflow? Meet Rich Wilder

Share this Article So far in our ongoing employee spotlight series, we’ve talked to our developers, IT professionals, sales representatives and customer success employees. Today, we’re highlighting a member of our leadership team that helps all of these departments work together to develop great software and serve clients. Who is PDCflow? Meet our new Director of Sales and Marketing, Rich …

Compliance and Risk Management is the Secret to a Successful Debt Collection Agency

Compliance and Risk Management is the Secret to a Successful Debt Collection Agency

Share this Article Some companies think that revenue is the most important, and compliance is a cost. “Actually, if your compliance program is working, it should be saving you money,” says Laura Knights, Gulf Coast Collection Bureau. She recently discussed the important role compliance management plays in collection in a webinar on the future of compliance management.  Gaining new business …