Your debt collection agency or accounts receivable (AR) department’s top priority should be collecting as many payments as possible. But the way people communicate is different than it was even a decade ago. Modernize your AR staff and improve customer engagement tactics to keep up with customer expectations—email, SMS and online payments. Is your customer engagement strategy in line with …
Why Docusign Payments Fall Short for Businesses
Taking an esignature and receiving a payment are often part of the same customer workflow. So why do many esignature software companies treat payments like an afterthought? For example, Docusign payments are only available through a plugin with select integration partners. This means they don’t offer a native, built-in payment solution.Drawbacks of Separate eSignatures and Payments Companies expect esignature software …
Managing Call Center Payments with Flow Technology
Managing call center payments requires your business to understand all types of challenges. Call center agents need to be able to engage customers so they will pay their bill. Back office operations staff need tools for easy reconciliation, reporting, and transaction tracking. Customers also expect a good experience when they reach out to your call center to pay a bill. …
Patient Collections: Best Practices for Faster Payments
Healthcare and medical billing offices lag behind many other industries in adopting payment software for patient collections. Concerns over HIPAA compliance, patient responsibilities, and software integration often delay patient billing and revenue collection system adoption—but they shouldn’t. The key to improving patient collections in healthcare is implementing a HIPAA-compliant, automated patient collection software that integrates into your revenue cycle management …
Modern Tactics for Faster Patient Payments
High deductible plans and health savings accounts create more patient payment responsibility than ever before. Meanwhile, HIPAA compliance (and other hospital and health system operations) can lead to confusing patient payment solutions. How do we fine-tune back office processes and your patient’s experience together? By optimizing the patient journey from before check-in to billing and payment. This requires good pre-planning, …
Improving Patient Experience: Tips for Medical Billing Staff
In the past, patient satisfaction centered on care during a visit. Improving patient experiences during check-in, billing, and payment wasn’t a consideration. Now, healthcare systems and hospitals need to focus on improving the entire patient experience throughout their customer journey—including their financial experience. For the extended business office (EBO) or medical billing staff who collects on patient payments, how does …
Improve Operational Efficiency: Key Insights from Our Latest Webinar
In today’s fast-paced business world, operational efficiency is key to staying ahead. Companies face constant challenges in streamlining business processes, maintaining compliance, and enhancing customer experiences—all while keeping operational costs low. To help address these issues, PDCflow recently hosted a webinar titled “Boost Operational Efficiency with Bulk Flows, Custom Branding, and Automated Reminders,” featuring Kristen Makanoa, our resident workflow expert …
PDCflow Recognized with the 2024 Best Customer Support Badge
We are thrilled to announce PDCflow has been recognized with the Best Customer Support Badge by Software Advice, a leading software recommendation engine that helps businesses find the right software.This “Best of” badges program is an independent assessment that evaluates user reviews to help buyers identify highest-rated software companies in specific categories that offer the most popular solutions. PDCflow’s software …
How to Choose the Right Recurring Billing Software
Does your company offer expensive products or services, bill customers after the fact, or provide services on a monthly, or ongoing basis? It’s time to take advantage of your recurring billing software and set up better recurring payments for your business. Recurring billing is a common payment model companies use to charge customers at regular intervals instead of in a …
How to Leverage Technology for Faster Contracts and Payments
Today’s consumers expect convenience and speed when completing paperwork, signing contracts, and making payments. Businesses can leverage digital technology to streamline these processes, offering a more efficient and satisfying customer experience. Leveraging technology like esignature solutions, digital document management, and digital payment options, empowers businesses to align their operations with key business goals. These tools drive efficiency in customer interactions …
Transform Contract Management with Digital Contract Tracking Tools
Companies that manage contracts without digital contract tracking rely on manual, outdated methods to stay organized. These processes are inefficient, cause human error, and lack scalability. Contract tracking software is a faster, more efficient way to handle and track contracts throughout an entire workflow.How to Manage and Track Contracts It’s essential for your organization to know how to track contracts …
What Businesses Ought To Know About Credit Card Tokenization
According to Forbes, there were 2,365 cyberattacks in 2023, with 343,338,964 victims. These data security breaches are a big problem for companies and consumers alike. That’s why there are rules, regulations, and best practices centered around protecting customers through credit card tokenization and data encryption. Credit card tokenization and encryption shield essential customer payment information from being exposed. Your payment …
