How to Create and Measure an Omnichannel Strategy in Debt Collection

How to Create and Measure an Omnichannel Strategy in Debt Collection

Creating a digital omnichannel strategy for debt collection is essential for the future. Technology is readily available and there are compliant ways to use it to better connect with consumers. How do you know what you’re planning (or what you’ve already set up) is working as well as it could? Three digital collections experts, Pran Navanandan, Halsted Financial Services, Dianne …

Who is PDCflow? Meet Ruth-Ann Bailey

Who is PDCflow? Meet Ruthann Bailey Customer Success Specialist

Even in a software company like PDCflow, people will never stop being essential. Customers will always have questions and need help based on their unique business needs. That’s why we maintain a live, in-house Customer Success team to provide the best support possible. Customer Success Specialist Ruth-Ann Bailey has only been with PDCflow for a short time but she is …

Email Deliverability and Your Payment Communication Strategy

Email Deliverability and Your Payment Communication Strategy

How confident are you that payment reminders, invoices and other business communications are making it to the inbox? Email deliverability is how your emails consistently end up in the right place. Do you know what steps vendors take to ensure customer communications work the way they need to?Email as a Digital Payment StrategyEmail is an essential channel for customer engagement. …

PDCflow Celebrates 19 years of Continuous Improvement Managing Payments

PDCflow Celebrates 19 years of Continuous Improvement Managing Payments

This month marks PDCflow’s 19th anniversary managing payments and simplifying the customer experience for companies in accounts receivable and beyond. After almost two decades offering small to midsize business payment options, we’re excited to say we’re more focused, driven and efficient than ever. The PDCflow team spent this year working hard to improve our offerings for customers and make managing …

Users Love Us! PDCflow Earns Fall Badges From G2 Based on Customer Reviews

Users Love Us! PDCflow Earns Fall Badges From G2 Based on Customer Reviews

What feels better than getting good feedback from a customer? Getting positive reviews from lots of customers! Through software review site G2, PDCflow has collected great ratings and insightful responses from actual users to help you pick the right tools for your business. Several times a year, G2 helps shoppers understand the products they are purchasing by gathering up-to-date feedback …

Use Pay by Text (and More!) to Engage and Delight Customers

Use Pay by Text and More to Engage and Delight Customers

Consumer preferences have changed. Most people want the fastest, easiest way to interact with your company – that means paper statements and telephone calls shouldn’t be your only way to engage with customers. Allowing consumers to pay by text is an excellent tool to reach consumers, boost engagement numbers and ultimately collect more payments on time.Use Cases For Text Messaging …

3 Payment Software Adoption Goals for Small to Midsize Businesses

3 Payment Software Adoption Goals for Small to Midsize Businesses

If you are evaluating your company’s payment software and communication workflows, you need to look not only at existing processes, but at the tools you’re using to engage customers. Many managers have inherited payment software solutions they never would have chosen or don’t fully understand how to use. This causes problems in an organization from expensive or inefficient processes to …

Don’t Wait! Adopt Text and Email Communications, Grow Agency Market Share

Don’t Wait! Adopt Text and Email Communications, Grow Agency Market Share

Do you pick up the phone when a stranger calls? Most of your consumers don’t. So why keep trying something that doesn’t work? Three digital technology advocates and ARM industry professionals spoke with AccountsRecovery.net to share why text and email are now more than necessary. Megan Bryant, Credit Collection Partners, Wade Isbell, Professional Credit Services, and Chris Repholz, The CCS …

Experts Answer 7 Questions: How Digital Strategists Fit in Debt Collection

Experts Answer 7 Questions: How Digital Strategists Fit in Debt Collection

Digital channels for communication are common, cost effective, expected – and perhaps most importantly – wanted by consumers. But for years, debt collection has been trapped between trying to propel their agencies forward with new technologies and being held back due to compliance fears. Now, with permission given through Regulation F, those who haven’t dipped their toes into digital strategy …

Secure Payment Capture Technology Through PDCflow/PIMSWARE Partnership

PDCflow PIMSWARE Partnership

Ogden, UT – Payment communication software company PDCflow and call center software company PIMSWARE have teamed up to deliver secure capture payment technology. Through an integration with PDCflow’s Flow Technology, PIMSWARE users can now send texts and emails or call via dialer and collect secure signatures and payments from consumers – all within a single system. “Partnering with PDCflow has …