What is a Digital Accounts Receivable Strategy and Why Do You Need One?

What is a Digital Accounts Receivable Strategy and Why Do You Need One

Your business plan impacts every aspect of your agency’s day-to-day operations and long-term decisions. Although traditional approaches have worked in the past, technology, changing consumers, and current events are all forcing a shift in debt collection. It’s time to embrace a digital accounts receivable strategy to keep your business moving forward. What Is a Digital Accounts Receivable Strategy  A digital …

Web Chat Services for AR: Never Miss a Payment Opportunity

Web Chat Services for AR: Never Miss a Payment Opportunity

The way consumers interact with your business has changed. Many people prefer to do research about your company before speaking to you – especially in accounts receivable, when you’re asking them to pay a bill. Just as in any other industry, good website design is now a must in AR. Offering web chat services can be your agency’s differentiating factor …

Transform Your Patient Collections with Technology

Transform Your Patient Collections with Technology

When it comes to the technology used to manage accounts receivable, healthcare and medical billing offices lag behind many other industries. Concerns over things like HIPAA compliance and software integration have stalled software adoption – but it shouldn’t. The trick to transforming patient collections is finding compliant, multi-function software tools that are easy to implement. Common Patient Collections Struggles It’s …

Thriving In Third Party Debt Collection: An Interview with John Bedard

Thriving in Third Party Debt Collection: An Interview with John Bedard

This year has seen vast, unexpected change for the credit and collection industry. As many professionals work to navigate this new world of remote work and prepare for the months to come, attorney John Bedard has been a dominant voice, guiding collectors through the struggle. We recently spoke to Bedard about his journey in the industry, his observations on doing …

Marketing Messaging: Making It Work for Accounts Receivable

Marketing Messaging: Making It Work for Accounts Receivable

The way accounts receivable businesses operate is changing. Consumers and potential clients spend more time researching companies online and less speaking directly to your business. That means your agency’s website must speak to visitors as clearly as possible. A concise marketing message and clear website copy can help you communicate to all your audiences. Use messaging properly and you will …

FLOW Technology for Call Center Payment Processing Compliance

FLOW Technology for Call Center Payment Processing Compliance

Between the business regulations, HR concerns, and TCPA rules directing your internal policies and procedures, it’s hard to believe there is more your call center should think about. However, taking payments means there are multiple payment processing compliance rules your business must follow too. Keeping all of your regulations straight is time consuming. That’s why many call centers have begun …

3 Brand Reputation Tactics To Improve Your Online Presence

3 Brand Reputation Tactics To Improve Your Online Presence

People who receive a communication about an unpaid bill may not trust it at first glance. With the prevalence of scams, many consumers like to confirm your company is legitimate before paying. That’s why brand reputation is so important.  Consumers searching for you online want to learn more about your company. If your top results are negative Better Business Bureau …

Positive Language: The Secret To Collecting More On Delinquent Accounts

Positive Language: The Secret To Collecting More On Delinquent Accounts

Speaking to consumers about their delinquent accounts can stir up many (oftentimes negative) emotions. This can have a big impact on your debt collection calls. Retraining yourself and staff to replace negative or neutral phrases with positive language can produce the best call outcome possible.  To optimize your consumer interactions through positivity, first focus on tone, intentional language and breaking …

The Pending Debt Collection Rule and the Supreme Court Seila Decision

The Pending Debt Collection Rule and the Supreme Court Seila Decision

What will the Selia decision mean for the ARM industry and the pending debt collection rule? The only concrete takeaway from last month’s Supreme Court decision in the case of the Consumer Financial Protection Bureau (CFPB or Bureau) v. Seila was that the CFPB remains a federal independent agency whose director will now answer to the President. What is still …

Leverage Technology to Grow Your Accounts Receivable Business

Leverage Technology to Grow Your Accounts Receivable Business

It’s hard to imagine adding more unknown factors to the uncertain future of running a business this year. Thinking about your company’s growth at this time may even be scary. The fact is, though, you should embrace this time of disruption to prepare your business for an even stronger future. The easiest starting point is to leverage technology to optimize …