When a customer pays late, it may seem like no big deal. However, if you make a habit of accepting past due invoices from customers, you’ll start to notice it in your bottom line. To keep your business healthy, you should minimize how many overdue invoices your company has open at one time. How to Collect More Past Due InvoicesFor …
7 Small Business Payment Options to Keep Customers Happy
Is your small business wasting employee time on things like follow up calls on unpaid bills? If you want to expand, you need to accomplish more with a small staff and small business payment options that let your team do more with less.Small Business Payments: Reasons for Late/Unpaid BillsSmall businesses need to collect every dollar possible. That’s why late payments …
PDCflow Releases Card Verify for Credit Card Transaction Authentication
Validating credit card information before a transaction is submitted can eliminate failed payments. To help merchants ensure card data is accurate before a transaction is processed, PDCflow announces the new Card Verify feature. Card Verify BenefitsCompanies with too many failed credit card payments lose out on revenue and waste staff time contacting customers for alternative card numbers. This is especially …
Digital Operations Impact on Debt Collection, from Team Structure to ROI
Justin Franklin, Vice President of Global Strategy and Execution at Cedar Financial recently sat down for an interview with PDCflow’s Dawn Updike. They discussed how digital operations impact team structures and revenue, measuring ROI and more.Like other Accounts Receivable professionals, Franklin found his career by accident when he accepted a collection job after college in 2005. He has a wide …
Business Team Structure for Digital Billing and Payments
New software opens the door to easier workflow processes and simpler daily tasks. This can impact team structures and job titles or even create new responsibilities – like making sure tools are working right and providing a good return on investment. Right now, the most impactful way people are using tech in business is with digital communication. Channels like email …
The Payment Ecosystem Explained: How Your Business Gets Paid
All companies take payments but many don’t understand how the payment industry works behind-the-scenes. The digital payments landscape is complex, and with new technologies emerging, the greater payment ecosystem continues to evolve. It’s true you don’t need to be a payment expert to run a business, manage an office or head up an accounts receivable team. However, being familiar with …
4 Key Metrics for Measuring Digital Campaigns in Accounts Receivable
Every debt collector knows the struggle of getting consumers to answer their phones. Digital campaigns can better engage people who want to pay without requiring them to answer a call. But you need to collect certain key metrics to know these new tactics are working. Collecting and analyzing your data will help you understand how your business is performing and …
How to Create and Measure an Omnichannel Strategy in Debt Collection
Creating a digital omnichannel strategy for debt collection is essential for the future. Technology is readily available and there are compliant ways to use it to better connect with consumers. How do you know what you’re planning (or what you’ve already set up) is working as well as it could? Three digital collections experts, Pran Navanandan, Halsted Financial Services, Dianne …
Who is PDCflow? Meet Ruth-Ann Bailey
Even in a software company like PDCflow, people will never stop being essential. Customers will always have questions and need help based on their unique business needs. That’s why we maintain a live, in-house Customer Success team to provide the best support possible. Customer Success Specialist Ruth-Ann Bailey has only been with PDCflow for a short time but she is …
Email Deliverability and Your Payment Communication Strategy
How confident are you that payment reminders, invoices and other business communications are making it to the inbox? Email deliverability is how your emails consistently end up in the right place. Do you know what steps vendors take to ensure customer communications work the way they need to?Email as a Digital Payment StrategyEmail is an essential channel for customer engagement. …
