Breaking Down Regulation F’s Debt Validation Notice

Breaking Down the Debt Validation Notice Under the CFPB’s Reg F Rule

Legal professionals for the ARM industry, like Leslie Bender and Joann Needleman of Clark Hill Law, have been addressing Regulation F implementation challenges since the rule was proposed. Since then, they have continued to be a guiding voice for debt collectors throughout the rulemaking process. Recently, they sat down with PDCflow’s Sales & Marketing Manager Dawn Updike to discuss one …

PDCflow Celebrates 18 Years of Growth, Change, and Serving Customers

PDCflow Celebrates 18 Years of Growth, Change, and Serving Customers

2021 has been a year of growth and change for nearly every business. PDCflow is no different. Our team has worked hard to envision the future we want for our customers, the services we want to provide and the values we hold as a company. Now, in celebration of our 18th anniversary, we look forward to a new year and …

FDCPA Compliance: Answering Your Questions About Regulation F

FDCPA Compliance: Answering Your Questions About Regulation F

The implementation date for the CFPB’s Regulation F is coming. On November 30, 2021, debt collectors are expected to be fully ready to comply with this long-awaited rule. To help agencies prepare, PDCflow and financial services attorneys Joann Needleman and Leslie Bender of Clark Hill Law, recently put on a one-hour webinar, “Regulation F Implementation Challenges: Ask the Regulatory and …

PDCflow Releases Support for Zero Cost Processing to Merchants

PDCflow Now Offering Zero Cost Processing to Merchants

Ogden, Utah – PDCflow, in partnership with a leading Merchant Service Provider (MSP), now supports the ability to reduce costs while collecting online credit card payments with Zero Cost Processing. Through this feature, merchants can charge consumers a Technology Fee for the hardware, software and security for online transactions, replacing the traditional MSP billing structure. Along with savings, Zero Cost …

Who is PDCflow? Meet Matt Reichard

Who Is PDCflow? Meet Matt Reichard

Software companies require many types of expertise to function. They need sales professionals to help customers get the right tools for the job, customer success staff standing by for questions and marketers to get the word out about the latest products and services. But what about the employees most customers never meet? PDCflow’s developers, IT and other internal staff work …

Digital Debt Collection: How Consumer Preference Can Drive Higher Revenue

Digital Debt Collection: How Consumer Preference Can Drive Higher Revenue

Digital debt collection, while not a new idea, has been difficult for many to implement compliantly in the past. Now, through Regulation F and the emergence of new technologies, the debt collection industry is finally beginning to see a digital transformation. Agency operating models have begun to include more digital tools and the future of debt collection is likely to …

Best Practices for Using Email to Collect Payments

Best Practices for Using Email to Collect Payments

Businesses have a problem. For decades, paper bills and telephone calls have been the standard when seeking payment from customers. Now, faster, more convenient communication options are available (and expected) by consumers. Using email to collect payments is popular, simple to implement, and creates a quicker way for people to pay their bills. Using Email to Collect Payments Using email …

Credit and Collection Industry RoundUp: 12 Books for Leadership and Personal Development

Credit and Collection Industry RoundUp: 12 Books for Leadership and Personal Development

It’s impossible to measure how much a good book can influence one’s life. Reading can help you relax, teach you a new skill or even impact your career. That’s why we reached out to PDCflow customers and other Accounts Receivable industry professionals with one simple question: What book has influenced your professional development or helped you build your business? Here’s what …

Payment Management Software Features: Organizational Hierarchy

Payment Management Software Features: Organizational Hierarchy

Nobody’s perfect. Human error should be an expected occurrence in any organization. Sometimes, though, that error can cost your company money, time and resources to correct. That’s why managers and business owners are turning to payment management software to help keep things organized. PDCflow’s organizational hierarchy keeps consumer payment details in order and allows company administration to control staff access …

Debt Collection Workflow Optimization in the Digital Era

Debt Collection Workflow Optimization in the Digital Era

Workflow optimization is a trial and error process. It takes attention, time and patience to find the right system for the type of debt you’re collecting. In a recent webinar, “Developing the Optimal Workflow for Your Collection Process,” by Accountsrecovery.net, three debt collection experts discussed ways to adjust your systems, where to look for improvements and how to analyze the …