What Every Merchant Needs to Know about MOTO Payments

What Every Merchant Needs to Know about MOTO Payments

Online businesses are more commonplace than ever. In fact, many companies now may never interact with customers face-to-face. Unfortunately, the convenience of digital transactions also makes MOTO payments (Mail order/Telephone order) a higher risk for businesses and consumers alike. Why are businesses that take MOTO credit card transactions putting themselves at higher risk? How can new technology make online payments …

Self-Serve Recurring Payments: PDCflow Announces the Release of Payer Created Schedules

Self-Serve Recurring Payments: PDCflow Announces the Release of Payer Created Schedules

Ogden, UT – Today, PDCflow announced the newly available self-service payment feature, Payer Created Schedules. Payer Created Schedules are a way for consumers to set up a recurring payment schedule in a self-serve environment, without the help of an agent. Self-serve recurring payments offer more options to customers who wish to resolve their bills without the help of an associate. …

Compliance Risk Assessment and Preparing for Digital Communication in AR

Compliance Risk Assessment and Preparing for Digital Communication in AR

The long-awaited Regulation F recently outlined how the CFPB expects debt collection agencies to operate. The Bureau’s intentions with the regulation are to standardize debt collection, protect consumers and create a better customer experience. Now that Regulation F has finally been implemented, industry experts like Mike Frost, partner at Malone, Frost, Martin PLLC, are monitoring its impact and encouraging agencies …

Top Digital Communication Tools and Leading Channels for Taking Payments

Top Digital Communication Tools and Leading Channels for Taking Payments

Accounts receivable experts are still navigating the best ways to implement digital communication tools and optimize digital strategies. Agency owners want to use email, text, web chats, payment portals and other current technology. But many people don’t know which channels are the best for them and their consumers. As webinar panelists, Jill Kennady, Resurgent Capital Services, Jordan McWilliams, Contract Callers, …

Can’t Miss Expert Takeaways to Create a Digital Communication Strategy

Can’t Miss Expert Takeaways to Create a Digital Communication Strategy

Regulation F, consumer preferences and better software options all point toward the same conclusion – having a digital communication strategy in debt collection should be the norm. However, change is hard. Many agencies are still hesitant to commit to digital strategies. In a recent Accountsrecovery.net webinar, experts Jill Kennady, Resurgent Capital Services, Jordan McWilliams, Contract Callers, Inc., and Cody Owens, …

PDCflow Partners with Debtmaster360 to Offer Fast, Secure, Digital Payment Workflows

DebtMaster360 and PDCflow Partnership

PDCflow and Debtmaster360 have partnered to provide secure digital payment communication options to accounts receivable management companies. Now, users can send secure email and text payment requests and esignatures to consumers in minutes – all within the Debtmaster360 platform. “We are very excited to partner with PDCflow in offering Debtmaster360 customers a new, efficient, and modern way to capture more …

Electronic Invoice Management: Level Up Your Business

Electronic Invoice Management: Level Up Your Business

Office processes like invoice management are built and refined through countless rounds of trial and error. Usually though, companies don’t have time to dedicate to changing an entire end-to-end process. As technology advances and consumer communication preferences shift, this can cause a big problem. If your office is only changing sections of your customer invoicing process without reviewing the big …

Best Practices, Tools, and Strategies to Improve Customer Service Quality

Best Practices, Tools, and Strategies to Improve Customer Service Quality

Using a range of strategies to improve customer service quality is the best way to ensure you’re prepared for any type of issue. After all, problems can occur anywhere along the customer journey. It’s important to strive for excellent customer service with high quality standards to build trust and brand loyalty.Basic Customer Service Skills Before making big changes to your …

Expert Advice to Create Call Center Employee Career Development Plans

Expert Advice to Create Call Center Employee Career Development Plans

Every time a good employee quits, your office loses knowledge and experience that could have enriched your organization. If you’re tired of training people only to lose them months later, consider adding a career development plan to your employee pipeline. Beth Conklin, Director, Organizational Training and Development at State Collection Service, Inc. and Hal Trapp, AVP, Organizational Initiatives at Receivable …

6 Step Blueprint to Prevent Call Center Burnout and Stress

6 Step Blueprint to Prevent Call Center Burnout and Stress

Many collectors experience call center burnout in their careers. Back to back negative calls, pressure to meet goals and countless other factors can contribute. When your call center agents are in this position, they can’t recognize missing opportunities for collection (making the problem worse). Luckily, CollectorLive! provides debt collectors in all stages of their careers with tools, tips and education …