Regulation F and reaching consumers through electronic communications is now a reality. Debt collection agencies have prepared as best they can and have implemented new compliance policies and procedures. But what about creditors? All creditor clients that use a third-party agency should know about Regulation F. Are you (and more importantly, are your clients) ready for data maintenance and handoff …
Guide to Emailing Model Validation Notices
If your debt collection agency doesn’t use email to talk to consumers, you’re never going to reach your full recovery potential. Phone calls are less effective than ever in making consumer contacts and traditional mail can be costly. Sending the model validation notice by email: Encourages more consumer engagement Is a compliant option Saves money Is faster than mail Still, …
Accounts Receivable Collections Best Practices: Handling Late Payment Excuses
Every employee will encounter late payment excuses in accounts receivable collections. Greg Ruffino, a successful coach and trainer in the accounts receivable industry, is well-versed in the difficulties a consumer’s payment stalls and objections can cause. Ruffino shared his knowledge on the subject, including common excuses for late payments consumers give and effective debt collection techniques to overcome them.Payment Excuses …
Guide to Friendly Payment Reminders for Better Cash Flow
Payment reminders are the simplest, most flexible solution to reduce late (or delinquent) payments. So why aren’t businesses taking full advantage of this easy, effective tactic? Some business owners are nervous about new software that requires extensive training to launch. Others are still operating on manual or paper reminders that don’t reach customers before their payment due date or come …
PDCflow Releases Text Message Service API
Text messaging with PDCflow has never been better! For two decades, our company has provided compliant, reliable, affordable tools that make it simple to take payments, send documents, get esignatures, and more. Now, PDCflow has enhanced our software to include text message API services. This allows any company to take advantage of our white-labeled texting solution for better customer communication …
Maximize Efficiency with Modern Payment Management Software
Payment management software should serve two main purposes for a business – improving a customer’s experience and improving office processes. The right payment management system: Offers multiple easy ways for customers to pay Has intuitive self-serve channels (like online payments) Reduces manual processes for staff Simplifies payment compliance Streamlines payment reconciliation Better CX With Omnichannel Payment Management SoftwareOmnichannel payment management …
A Guide to Lawyer Trust vs Operating Accounts
As a law practice, it’s important to follow rules for how to handle a client’s money. This means keeping funds separate through different lawyer trust accounts and operating accounts. Using multiple accounts to manage these finances can be tricky. It’s essential to have strict financial management practices and payment software that can handle multiple lawyer trust and operating accounts.What is …
Switch from IVR Payments and Boost Customer Satisfaction
Interactive Voice Response payments (IVR payments) are a common choice for companies that want to speed up payments and reduce staff workloads. Freeing up employees from menial tasks is the fastest way to optimize your office but is there a better way than IVR? Companies often turn to their IVR systems as a way to take payments over the phone …
Why Accept eCheck Payments? How They Work
Does your business still take traditional paper checks? Waiting for payments in the mail makes it harder to reconcile accounts, stalls work, and impacts cash flow. Echeck is a faster, more modern way to take payments. If your company wants to speed up payment cycles and make paying easier for customers, accepting eChecks is the way to go.What is an …
How to Use QR Code Payments for Your Business
QR codes are everywhere. They help people look at restaurant menus, access corporate websites, or even make purchases. Since the pandemic began, QR code payment usage has climbed, giving people a simple, fast way to access information or take action. QR code payments are good for more than just retail environments. Many businesses have started to adopt QR codes to …
Automate and Thrive by Setting Up Recurring Payments
A lot of businesses don’t know how to set up recurring payments that make sense for customers and still bring in revenue. The most effective recurring payments balance the parameters of payment schedules, business needs, and customer preferences. The first step to successful scheduled payments is to know how, why, and when to accept recurring payments. What is a recurring …
Digital Customer Journey Mapping to Improve Payment Experience
In debt collection, the root to higher payments and more success closing accounts is helping consumers solve their problems. If you don’t know the struggles they face, however, you can’t achieve this goal. Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments …
