PDCflow Named Best Digital Signature Software Company of 2021 Digital.com

PDCflow Named Best Digital Signature Software Company of 2021

Ogden, Utah–Digital.com, a leading independent review website for small business online tools, products, and services, has named PDCflow among the best digital signature software companies of 2021. The top systems were selected based on key features, advanced capabilities and integration tools. The finalists were chosen during a 40-hour assessment of over 70 solutions. With secure delivery and capture of payments, …

Collection Success: The Art and Science of Mental Rehearsal

Collection Success: The Art and Science of Mental Rehearsal

Another year of Collector.Live! content is in the books, and the speakers did not disappoint. Negotiation expert Joshua Weiss spoke about negotiation tactics front line collectors can use to improve call outcomes and Joann Needleman of Clark Hill discussed digital communication with consumers. Another inspiring speaker, Mike Hiller of American Profit Recovery, discussed the benefits of mental rehearsal for improving …

4 Core Negotiation Tactics for Collections

4 Core Negotiation Tactics for Collections

Collector.Live! has wrapped up another program full of speakers, panels and inspirational knowledge. Front line collectors gained insight on everything from the impacts of Regulation F to the positive impacts of mental rehearsal on job performance. One such speaker, Dr. Joshua N. Weiss, who is a negotiation and conflict resolution expert and President of Negotiation Works, Inc., taught attendees the …

Top Financial Services Podcasts for AR and Consumer Finances

Top Financial Services Podcasts for AR and Consumer Finances

Managing your business while staying informed about current industry events can be difficult to balance. Luckily, with podcasts becoming more popular than ever, you can access knowledge from industry experts at any time.  However, wading through all of the content available can be intimidating. Here are just some of the many financial services podcasts available centering on accounts receivable, consumer …

How to Improve Customer Experience in Accounts Receivable

How to Improve Customer Experience in Accounts Receivable

Accounts receivable businesses have a unique relationship with consumers. Often, you find yourselves collecting a bill that consumers may not be excited to pay for a good or service that has already been delivered. Making payment as easy as possible will go a long way towards fast resolution and higher debt recovery rates.  Understanding the basic elements of how to …

8 ARM Industry Expert Predictions: Regulations, Consumer Preferences, and Electronic Communications

8 ARM Industry Expert Predictions: Regulations, Consumer Preferences, and Electronic Communications

2020 has been an unusual year for the accounts receivable management industry (to say the least). Agencies across the country found themselves making the shift to remote workers, trying to keep up with state-by-state collection restrictions and dealing with other logistical issues caused by running a business during a pandemic.  But the year also saw numerous pieces of legislation, (CFPB’s …

10 Customer Experience Statistics For Accounts Receivable

10 Customer Experience Statistics for Accounts Receivable

Poor customer experience negatively impacts companies every day – whether they realize it or not. However, the accounts receivable industry is seeing a shift in focus to prioritize consumers. If your AR company hasn’t made the shift yet, here are ten customer experience statistics that may change your mind. Impact of Negative Customer Service on Business Negative customer experience can …

The CFPB Completes Debt Collection Rulemaking

The CFPB Completes Debt Collection Rulemaking

This article was written by Joann Needleman, Ann E. Lemmo, and Leslie C. Bender. It was originally published by Clark Hill Law and is republished here with permission. On Dec. 18, the Consumer Financial Protection Bureau (“CFPB” or “Bureau”) completed its seven-year rulemaking process for debt collection. In 2013, the CFPB embarked on an ambitious journey to write regulations to interpret the 40-year-old Fair Debt …

PDCflow Software: Providing a Better Customer Experience

PDCflow Software: Providing a Better Customer Experience

PDCflow’s development team works hard to continually improve the products and services we offer. In this quarterly article series, Product Manager Kristen Makanoa highlights what we’ve been working on. Kristen Makanoa Product Manager, PDCflow It’s a pleasure to work with this excellent team and to help our new and loyal customers! After my first few months here, I’ve taken an …

5 Collection Call Script Questions Answered by Industry Leaders

5 Collection Call Script Questions Answered by Industry Leaders

Call Scripting Benefits Script Limitations Keep Agents In Control Call Script Elements Agent Training Most agencies use collection call scripts but how do you know you’re getting all you can out of yours? Recently, we reached out to several experts in the industry for their thoughts on call scripting. They discussed the pros and cons of using scripts, elements they …