EBOs and the Patient Experience in Healthcare Billing

EBOs and the Patient Experience in Healthcare Billing

The patient experience in healthcare billing is an essential (often overlooked) part of the healthcare revenue cycle. Every medical organization understands that patients need to feel involved in their care during medical services but don’t always extend that importance when it’s time for patients to pay. As an extended business office (EBO) for a healthcare organization, what does the patient …

Top 5 Reasons Extended Business Offices Fail to Collect Past Due Payments

Top 5 Reasons Extended Business Offices Fail to Collect Past Due Payments

Working with a client as an extension of their business can be challenging. If you currently run or are considering an extended business office in your accounts receivable operation, you may already know the challenges involved. However, between compliance, staff training and other back end concerns, it can be hard to watch for all the roadblocks your agents experience during …

PDCflow 2020 Year in Review

PDCflow 2020 Year in Review

PDCflow Product Enhancements Our team has worked hard this year to build exciting features for our customers. These improvements will help us deliver even better care to our customers and partners. Organizational Hierarchy Many organizations have some degree of complexity that must be addressed. For PDCflow clients with multiple locations and departments (anywhere from two – hundreds), we have expanded …

PDCflow COO Ed Bills featured in Podcast “Credit Eco to go”

PDCflow COO Ed Bills featured in Podcast Credit Eco to go

This summer, Joann Needleman, financial services attorney at Clark Hill Law, launched the podcast “Credit Ecosystem To Go: Curbside Thought Leadership for Financial Services.”  The podcast, centered around consumer finance issues, provides “bite-sized” discussions with industry leaders. Each episode, she interviews a different expert, covering current hot topics impacting professionals and consumers.  Needleman serves as an industry advocate and navigator …

Grow Business with Employee Professional Development

Grow Business with Employee Professional Development

Share this ArticleInvesting in employee professional development is a smart strategy for businesses. It takes time, effort, and money to attract talent to your organization, so offering learning opportunities to employees can help you retain them.  According to Edward Fleischman, Founder and CEO of The Execu|Search Group in a recent Forbes article, “If you don’t offer learning and growth opportunities, …

PDCflow 2019 Year in Review

PDCflow 2019 Year in Review

Released Enhanced Recurring Payment ModulePDCflow released an upgraded recurring payment module providing clients with greater flexibility on setting up consumer payment schedules. The improved recurring payment system was created after careful consideration for the schedule creation and maintenance needs of ARM professionals. RECURRING PAYMENTS AccomplishmentsIn April, we announced a new partnership with the National Creditors Bar Association to provide secure …

30 Debt Quotes: Showing Empathy and the Burden of Debt

30 Debt Quotes: Showing Empathy and the Burden of Debt

Share this ArticlePeople can accrue debt in many ways. Some take out loans for houses, cars and school. Some overspend on restaurants or travel. Others rack up debt due to medical expenses insurance won’t cover. Whatever the reason, most end up in collections the same way – an aspect of the consumer’s life changed, leaving them unable to pay a …

What Creditors Should Understand About the Proposed Debt Collection Rule

What Creditors Should Understand About the Proposed Debt Collection Rule

Share this ArticleThe Consumer Financial Protection Bureau (CFPB) recently released their Notice of Proposed Rulemaking (NPR) for the debt collection industry. Even if creditors have heard about this news, not all are likely to have read the hefty document. However, if your business or department handles AR billing, there are elements of the new proposed rule that will impact first-party …

Preparing Staff for Electronic Communication Under the CFPB Proposed Rule

Preparing Staff for Electronic Communication Under the CFPB Proposed Rule

Industry experts are certain electronic communication will play a part in the final CFPB debt collection rule once it is created. This means agencies will be given clearer guidelines on how text messages and emails can be used for communication with consumers. Sending communications through electronic channels offers consumers more choice in how they can resolve their debts. These technologies …

How To Prevent Data Breaches: Three Steps

How To Prevent Data Breaches: Three Steps

Share this ArticleData breaches have been in the news for several years. One thing we can learn from companies like Equifax to the massive Marriott data breach is that no company is immune if they don’t protect themselves properly. The accounts receivable industry is no exception. News outlets throughout the industry recently reported a breach of sensitive consumer data at …