An organization’s billing process can depend on the goods and services offered and the audiences served. Your company should follow best practices based on industry but there will always be room to customize and improve workflows. Reviewing the billing tactics and tools your business uses will: Save money through more efficient processes Save staff time following up on unpaid invoices …
2022 Year in Review: Partnerships, Customer Stories, Product Updates, and Thought Leader Interviews
PDCflow has worked hard throughout 2022 to offer the best possible payment communication software possible to our customers. With the new year approaching, we wanted to give readers another chance to catch up on our latest partnerships, product enhancements, educational content, video interviews and accomplishments.PDCflow Partnerships and Product EnhancementsThis year, our teams at PDCflow did a great deal of work …
2021 Year End Holiday Wrap Up
PDCflow Product EnhancementsWe made many improvements to our software this year, adding new and enhancing existing products to keep you and your customers secure. Here are two notable projects our team completed in 2021.Bank Account TokenizationAs part of PDCflow’s ongoing dedication to provide secure and convenient payment options to both clients and their consumers, we announced new bank account tokenization …
EBOs and the Patient Experience in Healthcare Billing
The patient experience in healthcare billing is an essential (often overlooked) part of the healthcare revenue cycle. Every medical organization understands that patients need to feel involved in their care during medical services but don’t always extend that importance when it’s time for patients to pay. As an extended business office (EBO) for a healthcare organization, what does the patient …
Top 5 Reasons Extended Business Offices Fail to Collect Past Due Payments
Working with a client as an extension of their business can be challenging. If you currently run (or are considering running) an extended business office, you may already know the challenges involved. However, between compliance, staff training and other back-office concerns, it can be hard to manage the roadblocks your agents experience during payment collection. If your business is interested …
PDCflow 2020 Year in Review
PDCflow Product EnhancementsOur team has worked hard this year to build exciting features for our customers. These improvements will help us deliver even better care to our customers and partners.Organizational HierarchyMany organizations have some degree of complexity that must be addressed. For PDCflow clients with multiple locations and departments (anywhere from two – hundreds), we have expanded our software’s capabilities …
PDCflow COO Ed Bills featured in Podcast “Credit Eco to go”
This summer, Joann Needleman, financial services attorney at Clark Hill Law, launched the podcast “Credit Ecosystem To Go: Curbside Thought Leadership for Financial Services.” The podcast, centered around consumer finance issues, provides “bite-sized” discussions with industry leaders. Each episode, she interviews a different expert, covering current hot topics impacting professionals and consumers. Needleman serves as an industry advocate and navigator to …
Grow Business with Employee Professional Development
Investing in employee professional development is a smart strategy for businesses. It takes time, effort, and money to attract talent to your organization, so offering learning opportunities to employees can help you retain them. According to Edward Fleischman, Founder and CEO of The Execu|Search Group in a recent Forbes article, “If you don’t offer learning and growth opportunities, your employees …
PDCflow 2019 Year in Review
Released Enhanced Recurring Payment ModulePDCflow released an upgraded recurring payment module providing clients with greater flexibility on setting up consumer payment schedules. The improved recurring payment system was created after careful consideration for the schedule creation and maintenance needs of ARM professionals. RECURRING PAYMENTSAccomplishmentsIn April, we announced a new partnership with the National Creditors Bar Association to provide secure payment …
30 Debt Quotes: Showing Empathy and the Burden of Debt
People can accrue debt in many ways. Some take out loans for houses, cars and school. Some overspend on restaurants or travel. Others rack up debt due to medical expenses insurance won’t cover. Whatever the reason, most end up in collections the same way – an aspect of the consumer’s life changed, leaving them unable to pay a bill. This …
What Creditors Should Understand About the Proposed Debt Collection Rule
Share this ArticleThe Consumer Financial Protection Bureau (CFPB) recently released their Notice of Proposed Rulemaking (NPR) for the debt collection industry. Even if creditors have heard about this news, not all are likely to have read the hefty document. However, if your business or department handles AR billing, there are elements of the new proposed rule that will impact first-party …
Preparing Staff for Electronic Communication Under the CFPB Proposed Rule
Industry experts are certain electronic communication will play a part in the final CFPB debt collection rule once it is created. This means agencies will be given clearer guidelines on how text messages and emails can be used for communication with consumers. Sending communications through electronic channels offers consumers more choice in how they can resolve their debts. These technologies …
