OGDEN, UT — PDCflow, a leading provider of payment and esignature management software, announces revenue-generating Embedded eSignatures for software vendors. This new “Signature Facilitator” model allows software vendors to reduce operating costs and start monetizing esignatures without extra development work. Software developers traditionally integrate with third-party vendors who charge high per-seat or per-envelope fees to offer esignature functionality. PDCflow is …
6 Main PCI DSS Compliance Goals and What They Mean for Your Business
Summary: Understanding the six PCI DSS compliance goals is essential for any business processing credit card data. These PCI DSS compliance goals provide a framework for the 12 specific requirements needed to ensure a secure payment environment. The goals of PCI compliance are: Building secure networks Protecting cardholder data Maintaining vulnerability management programs Implementing strong access control Regularly monitoring networks …
What to Know About ACH Return Codes and What They Mean
Summary: Understanding ACH return reason codes is essential for maintaining a healthy merchant account and ensuring consistent cash flow. An ACH return occurs when a receiving bank rejects a transaction due to issues like insufficient funds (R01) or an account closed (R03). An ACH reversal is a merchant-initiated pullback. This ACH return code list breaks down common ACH return reason …
How Tones of Voice Influence Payment Collection
Speech language pathologist Liz Peterson specializes in strategic business communications skills and voice placement. She teaches techniques that focus on tone of voice to help debt collectors, AR departments, and other professionals take more payments. Tone of voice in communication should be an important factor for any business. Peterson suggests tone of voice training for employees to: Be more persuasive …
Modern Law Firm Technology for Contracts and Payments
Like any other industry, law firms hope to keep up with peers in the course of business operations. This applies to more than just serving clients. Older law firm technology and outdated workflows are inefficient and cause lost revenue. Following compliance and using technology for attorneys will simplify back office operations and keep firms positioned for the future. Your law …
Best Practices for Call Baiting in Debt Collection
The debt collection process can be tricky. Collection agencies must follow regulations strictly–or you’ll find your business in jeopardy. Compliance can be even harder when scammers actively try to disrupt your debt collection practices through call baiting. Why is call baiting done and what can debt collectors do to prevent the practice? Here’s what debt collection experts David Kaminski, Partner …
Increase Cash Flow with SMS Text Payments and Invoicing
In today’s tightening economy, businesses that put customer experience and digital transformation as their top priorities will not only survive, but grow. This means catering to customers by giving them options they want—like text payments. Text billing and other customer-centric tactics (user-friendly workflows, preferred communication channels) boost payments to improve your bottom line among younger customers.Using New Communication Channels Millennials …
Four Important Features of Payment Collection Software
Many important aspects go into choosing payment collection software for your debt collection agency. Thinking about everything you must consider can be daunting. When examining your payment collection software, start with these four areas to decide if it’s doing all it can for your agency.1. Security With the increase in data breaches in recent years, cyber security is a huge …
Merchant Onboarding Made Easy: Tips to Get Set Up Fast
Do you know what the merchant onboarding process entails for starting payment processing with a new SaaS vendor? Understanding how to set up a merchant account is essential to saving time, avoiding frustration, and ensuring a smooth transition to accepting payments. Here are the basic considerations for companies setting up a new merchant account.Merchant Onboarding Paperwork The merchant onboarding process …
Guide to Omnichannel Payments and Security
Omnichannel payments and multichannel payments are both terms used to describe the options your software allows for taking customer payments. Omnichannel payment features improve the payment experience for customers but they also have a positive impact on your overall business operations.What are Omnichannel Payments? Omni or multichannel payment solutions let you take advantage of more than one payment channel in …
Steps to Create a CFPB Complaint Process for Agencies
The Consumer Financial Protection Bureau (CFPB) is an independent federal agency responsible for maintaining the safety of customers who interact with financial businesses. Because they create and enforce the regulations that govern the credit and collection industry, debt collection agencies know this organization well. But do you know the best way to handle a CFPB complaint about your business filed …
Managing a Multigenerational Workforce: Key Tips
Effective team leadership transforms your office. It can create an environment where a multigenerational workforce comes together to make a winning team. But managing different generations in the workplace isn’t always easy. A good manager must take into account the backgrounds and experiences each employee brings to their work — experiences that change with every generation.5 Generations in the Workplace …
