Conversational Intelligence in Debt Collection

Conversational Intelligence in Debt Collection

Share this Article “Privacy works flexibly. It’s scalable. And it’s unique to every situation we’re in.” This is a recent quote from Leslie Bender, Chief Strategy Officer and General Counsel at BCA Financial Services during her presentation at Collector Live, in January of this year. The virtual conference for frontline and upper management debt collectors hosted several experts including ACA …

PDCflow Corporate Massage Benefit Promotes Happy, Healthy Employees

PDCflow corporate massage benefit promotes happy, healthy employees

Share this Article Working in an office has been linked to health risks like stress, headaches and body pain. These issues usually stem from poor posture, prolonged sitting and general inactivity. And even working hard to meet deadlines can cause moments of stress among staff. The consequences can range from the need for a morale boost among employees to lost …

Why Attorneys Should Embrace New Law Firm Technology

Why Attorneys Should Embrace New Law Firm Technology

Share this Article The slow adoption rate of law firm technology has been discussed in the legal industry for years. In 2016, LexisNexis covered law firms and technology, centering on why firms have struggled to keep up. The article cited a report that suggests it is because “most lawyers have a tendency to believe their own practice is better equipped than …

Thriving in Third Party Collections: An Interview with Cathie Bustos

Thriving in Third Party Collections An Interview with Cathie Bustos

Share this Article PDCflow’s Thriving in Third Party series has helped us get to know professionals in the credit and collection industry from all kinds of backgrounds. Some, like Kelly Parsons-O’Brien, have grown up with the collection business. Some of our interviewees like Harry Strausser III and Aron Tomko have found they enjoy educating others in the industry. This week’s …

When Is It Legal to Charge a Credit Card Processing Fee?

When Is It Legal to Charge a Credit Card Processing Fee

Share this Article A merchants main concern in business is bringing in as much revenue as possible. That’s why many look to fees charged by card companies with a wary eye. Their concern that will likely become even greater when Visa and Mastercard raise transaction processing fees in April. A solution many merchants have turned to is passing that cost …

Top ACH Payment Processing Questions

Top ACH Payment Processing Questions

Share this Article Offering to accept ACH payments is a low-cost way to deliver greater convenience to your consumers. In fact, the more payment types and payment channels you provide, the more revenue your business will bring in. But on the back-end, ACH payment processing and reconciling works differently from credit card payments. Here are some of the most frequently …

PDCflow Offers New EMV Point of Sale Integration

PDCflow Offers New EMV Point of Sale Integration

Share this Article Ogden, Utah — PDCflow, the complete Accounts Receivable Payment Hub, has announced a Point of Sale (POS) integration, offering more payment channels–and greater convenience–to its customers. Through this integration, PDCflow will provide enhanced, PCI certified options for card present transactions, including contactless payments along with chip and signature and traditional mag stripe payments. PDCflow’s Payment Hub offers a …

Payment Collection: How To Use Your Voice as a Tool of Persuasion

Payment Collection: How to Use Your Voice as a Tool of Persuasion

Share this Article “Have you ever thought that when you’re on a call, you could strategically use your voice and speech melody to be more persuasive, and perhaps redirect the behavior and change the direction of that call?” This is a question presenter Liz Peterson asked the audience at the 2019 Collector Live virtual conference. Peterson has worked as a …

Who Is PDCflow? Meet Angelica Iniguez

Who is PDCflow? Meet Angelica Iniguez

Share this Article So far in our effort to introduce the PDCflow team, we’ve spoken with Jay Griffin, Orin Long, and Michael Goodell, who work behind the scenes. We’ve also talked with Heather Harris and Jeremy Fong, who most customers have spoken to during the sales process or at trade shows. This week’s feature centers around one of our team …

Four Important Features of Collection Payment Processing Software

Four important features of collection payment processing software

Share this Article If someone asked you about the struggles in your debt collection agency, what would your answer be? Front-line concerns like call baiting or telephone communications? Management issues like teambuilding and company culture? Whatever your focus, it shouldn’t be your collection payment processing software. There are many important aspects that go into choosing software for your agency. Thinking …