As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the panelists who shared …
How To Manage Employees: Hiring and Employee Retention
Turnover is a concern office managers face constantly. While some factors are beyond your control, there is much you can do to increase your employee retention. The collection industry faces more hurdles than most when it comes to hiring and retaining a good, engaged, workforce. This has given managers in the industry a lot of experience hiring, managing and training …
Multi Generational Team Management
Effective team management transforms your office. It can create an environment where happy, self-sufficient employees work well on their own and also come together to create a winning team. This isn’t always as simple as it sounds. A good manager must take into account the backgrounds and experiences each employee brings to their work. Experiences that change with every generation. …
PDCflow Celebrates 15 Years Serving Customers
Share this ArticleOgden, Utah — On October 16th, 2018, Accounts Receivable payment hub PDCflow reached a landmark anniversary, celebrating 15 years in business. The company was created in 2003 specifically to provide payment processing services to the debt collection industry. The first goal of PDCflow was to provide fast, efficient payment methods to our client’s consumers. Since then, the cloud-based payment …
Who is PDCflow? Meet Heather Harris
Share this ArticleThe last few employees we’ve highlighted on our blog have been those in IT and Development, and never have the chance to speak to our customers. This week’s spotlight features the opposite–she’s likely one of the first PDCflow employees a customer will speak to. When a prospective customer is interested in using our Accounts Receivable Payment Hub, Heather …
Successful Debt Collection Techniques to Overcome Objections
Last updated February 2023 Dealing with stalls and objections during debt collection is just part of the job. But there’s a lot more to debtors than a simple unwillingness to pay. Kelly Parsons-O’Brien, outgoing president of the California Association of Collectors has spent years in the business learning not just how consumers stall, but why. In a webinar put on …
Debt Collection Practices: Call Baiting Tells and How to Respond
Keeping compliant with laws and regulations in debt collection is an in-depth process. One which becomes more difficult when scammers are actively trying to disrupt your debt collection practices. Last month the California Association of Collectors hosted a webinar with panelists David Kaminski, Partner at Carlson & Messer, LLP, Kelly Parsons-O’Brien, President of Pacific Credit Services, and Mike Cheek, …
PDCflow Achieves HIPAA Compliance And Completes Service Organization Control (SOC) 2 Audit for SSAE18
Ogden, Utah — Today, PDCflow announced they are compliant with Health Insurance Portability and Accountability Act (HIPAA) data security standards. The payment software company has also successfully completed the Statements on Standards for Attestation Engagements No. 18 (SSAE18) SOC 2 audit. HIPAA compliance is an essential part of data security for clinics, hospitals, and healthcare organizations that handle sensitive patient …
Call Baiting Debt Collection Best Practices
The debt collection process can be tricky. Collection agencies must follow regulations strictly–or you’ll find your business in jeopardy. In this environment, it’s important to follow the latest news resources. But having a network of professionals to educate and assist you can be invaluable. That’s the role the California Association of Collectors (CAC) has sought out. Through a series of …
Who is PDCflow? Meet Orin Long
Share this ArticleThis edition of Who is PDCflow highlights another team member that makes our products great. Orin Long is one of PDCflow’s back end software developers. Although our clients may never have a chance to speak to him, Orin’s work on our esignature product has made a difference in countless offices throughout the last several years. How has PDCflow …
Improve Patient Financial Experience by Offering Online Payments
In the past few years, one phrase has dominated healthcare shows, news and blogs: patient financial experience. And there’s good reason. Many offices excel at making appointments and treating patients. But the positive patient experience often goes downhill during billing and payment. Adding emphasis on patient financial experience to your office workflow can be difficult. But if you want to …
PDCflow Introduces Custom Messages for Digital Consumer Communications
Ogden, Utah — Today, PDCflow announced the release of custom messaging on all electronically generated consumer communications (also known as Flows) sent through their payment software. PDCflow clients can send a custom message to their consumers – through email – on any signature, payment or photo request, or any document sent. This release allows businesses to refine their customer communications …
