Last updated February 2023 When you pay for goods or services online, you expect businesses to follow compliance measures to keep your personal information secure. PCI DSS compliance (Payment Card Industry Data Security Standard) gives consumers this same confidence in your organization. Customers need to know that every time they make a credit card payment, their information is being safely …
Thriving in Third Party Collections: An Interview with Kelly Parsons-O’Brien
Share this ArticleThroughout this series we have interviewed successful professionals who have made a name for themselves by thriving in their credit and collection careers. A few we’ve interviewed, such as Matt Logan and Richard Hoffman, have even been in the industry for decades. Our latest interview’s connection to the industry goes even deeper. The President of the California Association of …
ACA 2018 Trends: Text Message Communications and Office Efficiency
Share this ArticleThe ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A central …
Call Recording Consent When Collecting Payments
Share this ArticlePDCflow recently kicked off a series of blogs based on the California Association of Collectors 2018 courses. The first class was a webinar hosted by panelists attorney David J. Kaminski, Shawn Suhr and Courtney Reynaud. The subject, call recording laws, was too dense for a single article. Our first piece focused on the basic state and federal laws …
Federal and State Call Recording Laws for Debt Collection Professionals
Share this ArticleEach year, the California Association of Collectors (CAC) provides insight to debt collection professionals through a series of educational courses. Last year they touched on topics ranging from responding to disputes to Chapter 13 bankruptcy collection opportunities to creating compliant collection letters. Last month, this year’s panelists, Courtney Reynaud, Shawn Suhr and David J. Kaminski kicked off the …
Collection Industry Resources: News Channels
Share this ArticlePDCflow has taken an interest in providing value to collectors beyond the great products offered in our payment processing hub. The PDCflow blog is aimed at adding value to the ARM industry by sharing news and information that can keep you up to date. We recently began a series to highlight many of the collection industry resources that …
Who is PDCflow? Meet Jay Griffin
Share this ArticleIt’s time for another edition of “Who is PDCflow?” This time we went behind the scenes to one of the employees that keeps our company running smoothly, though customers may never get a chance to meet him. Meet PDCflow System Administrator Jay Griffin. How has PDCflow helped you in your career development? I started working at PDCflow when …
Collection Industry Resources: Networking
Updated September 2020 Between compliance, office management, collection techniques, and the other concerns that go along with running a collection agency, it can be hard to keep up with industry changes and new technologies–or even regulation changes that could get you into hot water. What are some ways a busy ARM professional can stay informed? PDCflow took a closer look …
SaaS Payment Onboarding: Setting Up a Merchant Account
Last Updated December 2022 Do you know what it takes to begin payment processing for your business through a new software vendor? Understanding how to set up a merchant account can save time and frustration going through the process for your business. Here are the basic considerations for companies setting up a new merchant account.Merchant Onboarding PaperworkMerchant account underwriting can …
Guide to Omnichannel Payments and Security
Chances are, you’ve heard of omnichannel payments while shopping for payment software but may not understand exactly what the term means – or why it’s important.What are Omnichannel Payments?Omnichannel and multichannel are both terms used to describe payment offerings. Multichannel means you can take advantage of multiple payment channels in a single tool. Omnichannel payments take this concept a step …
PDCflow Software Allows for Secure Web Chat Payments
Ogden, Utah — PDCflow announces another step forward for payment technology with its new web chat payment feature. With this product, businesses can send a payment form directly to their customers through the online chats used by their customer service departments. The web chat payment tool seizes on the growing trend of web payments. Now when an employee is assisting consumers …
Soar Payments Launches Paypod Payments Podcast
Merchant service provider Soar Payments has officially launched “Paypod: The Payments Podcast.” The show will center on all things payments, and feature interviews with experts in digital payments software, fintech, security, mobile development, eCommerce and beyond. The host of “Paypod,” Scott Hawksworth, is a tech entrepreneur based in Chicago, IL. After founding a number of businesses that required credit card …
