How to Build Your Brand as a Debt Collection Agency

How to Build Your Brand as a Debt Collection Agency

The strategies and payoffs of marketing are clear-cut for B2C operations, but how do you build your brand if your industry is more nuanced? When you answer to your clients but interact daily with their consumers, what messages should you send? Which audience should you appeal to? Answering these questions will help you form your brand identity, putting you on …

How To Create a Credit Policy and Past Due Collection Procedure

How To Create a Credit Policy and Past Due Collection Procedure

To ensure a successful transaction from start to finish, each department in your company should have a playbook to outline the basics. The department responsible for payment collection – whether it’s called billing, invoicing, collection or, most often, accounts receivable – is no exception.  Providing this direction to your employees is essential. A policy manual outlines the official positions of …

What You Should Know About Submitting a Comment to the CFPB’s Notice of Proposed Rule for Debt Collection: A Step-by-Step Guide

What You Should Know About Submitting a Comment to the CFPB

Share this ArticleReprinted from Clark Hill with permission from Joann Needleman The Consumer Financial Protection Bureau’s (CFPB or Bureau) Notice of Proposed Rule (NPR) is a dense 500-page document. In the NPR, the CFPB puts forth numerous proposals which seek to clarify numerous debt collection processes that span from communicating with consumers to providing a new validation form. Many agencies …

Who Is PDCflow? Meet Jacob Smith

Who Is PDCflow? Meet Jacob Smith

Share this ArticleEvery employee at PDCflow is willing to tackle tasks that may not typically land within their job description. After all, that’s what being a team is all about. But today’s interview highlights someone with perhaps the most unique position in the company. He does so much more than his job title implies. Who is PDCflow? Meet Research Analyst …

Accounts Receivable Management Definitions

Accounts Receivable Management Definitions

Managing the money customers owe your business is a vital – often overlooked – part of maintaining a healthy business. If your accounts receivable (or billing) department could use some attention, start with the basics. Here’s a glossary of accounts receivable management terms every AR billing professional should know. Accounts ReceivableAccounts receivable is the unpaid funds owed to a company …