Share this ArticleThis article, which originally appeared on insideARM, is part of the iA Think Differently series and was authored by Matthew Snedden, Chief Operating Officer of Beyond Investments. Written by members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry. It is undeniable that the …
Celebrating Women in Financial Services: Linda Straub Jones, Senior Account Executive, NeuAnalytics
Share this ArticleIn celebration of women’s history month, PDCflow is highlighting the work and journeys of a few women in the financial services industry. PDCflow’s Marketing Manager Dawn Updike had the opportunity last December to meet these women and see them present at insideARM’s Women in Consumer and Commercial Finance conference. Each woman featured in this series has taken very …
Debt Collection Call Tips: Quality Over Quantity
Consumers are becoming harder than ever to reach. Call blocking, call screening, and consumer preference for text, email, and other digital communication methods make right-party contact on a collection call more difficult. Many debt collection industry professionals have recognized this trend. Instead of speeding through debt collector calls to increase the number of contacts made each day, many are advocating …
Celebrating Women in Financial Services: Robin Cole, NCBA Associate Executive Director
Share this ArticleIn celebration of women’s history month, PDCflow is highlighting the work and journeys of a few women in the financial services industry. PDCflow’s Marketing Manager Dawn Updike had the opportunity last December to meet these women and see them present at insideARM’s Women in Consumer and Commercial Finance conference. Each woman featured in the Women in Financial Services …
PCI Compliance Requirements and Why You Should Outsource Them
Share this ArticleGuest article contribution by Joann Needleman and Ann Lemmo of Clark Hill Law. Cash may be king, but credit is power. More people are relying on credit cards as their main source of payment. Businesses have responded by making credit card payments easier and more accessible, including in paying off debt. However, the reliance on credit cards has …
Ethics Training Program: An Accounts Receivable Guide
Share this ArticleMany companies focus on incentives and benefits to entice and maintain staff, but a positive company culture can be just as influential. A thorough ethics training program and culture of ethical behavior makes staff feel safe and valued – factors that impact whether staff work their hardest and pursue professional development within your company. Why an Ethics Training …
How to Use Email and Text in Your Debt Collection Strategy
Traditional communication methods like telephone calls and paper correspondence are becoming less popular with consumers. As new digital communication methods emerge, consumers expect companies to keep up with tech trends by offering communication methods they most prefer. Unfortunately, heavily regulated industries like debt collection have been slow to respond to this trend, fearing lawsuits due to non-compliance. During a PDCflow …
Education and Motivation for your Debt Collection Team
Share this ArticleThis is a summary of a select few presentations at Collector Live 2020. A full recording of the event which includes many additional speakers is available for purchase at Collector.live. Another Collector Live show has come and gone. This one-day virtual conference offered information to help personnel from every level of your debt collection team to improve and …
Payment Negotiation Tips for Past Due Accounts
It’s never a bad time to learn new debt negotiation tips or refresh yourself – and your team – on the best practices for negotiating payments on past-due accounts. Accountsrecovery.net hosted a webinar with three credit and collections experts to discuss payment negotiation tips for accounts receivable teams:Beth ConklinAccount Executive State Collection Service, Inc.Mike HillerVice President of Collections American Profit …
Credit and Collection Industry Experts Reveal 2019 Surprises and 2020 Trends
Last year brought on the beginning of many changes for the credit and collection industry. The Consumer Financial Protection Bureau (CFPB) announced a Notice of Proposed Rulemaking (NPR), digital communications are becoming part of the conversation for debt collection, and data privacy concerns are now front and center. Accounts Receivable professionals from all across the industry spent the end of …
Preparing for CCPA Compliance
Share this Article2019 is winding down, and with the new year comes a new era in privacy regulations. The California Consumer Privacy Act becomes operative on January 1, 2020, leading the way for other privacy regulation across the U.S. The California Association of Collectors (CAC) spent considerable time this fall discussing the CCPA during a webinar paneled by attorneys Lauren …
PDCflow Customer Success Stories 2019: Fast Consent and Seamless Integration
Share this ArticlePDCflow is lucky to be in business with many incredible people. Last year, we decided to spread the word about just how great these customers are. In 2018, we launched an annual customer appreciation initiative that we’re excited to continue for years to come. Here are just a few of the amazing people and companies we are lucky …
