Regulation F and reaching consumers through electronic communications is now a reality. Debt collection agencies have prepared as best they can and have implemented new compliance policies and procedures. But what about creditors? All creditor clients that use a third-party agency should know about Regulation F. Are you (and more importantly, are your clients) ready for data maintenance and handoff …
Use Root Cause Analysis Methods to Improve Policies and Procedures
Courtney Reynaud, President and CEO of Creditors Bureau USA, has found success in her agency with careful attention to policies, procedures, and work instructions. But, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed on a single employee or a client. Reynaud explained that blaming …
Steps to Create A Compliance Management System
The CFPB expects all debt collection agencies to have a compliance management system (CMS) in place during operation. Courtney Reynaud, President of Credit Bureau USA, and the other California Association of Collectors Collection Boot Camp panelists, understand how overwhelming creating a compliant collection agency can be. “With everything else we have to do to run a successful business, compliance is …
Digital Engagement Technology in Debt Collection: Consent, Compliance and Risk
Spam calls and change in communication preferences from younger generations is making it harder than ever for debt collectors to get consumers on the phone. That’s why digital engagement through email, text and electronic methods of payment are now becoming mainstream in accounts receivable. Mike Frost, partner at Malone, Frost, Martin PLLC., has been watching the compliance landscape since Regulation …
Steps to CFPB Compliance Throughout a Period of Shifting Priorities
Implementing systems and workflows in line with Regulation F was a huge project for debt collectors. But recent remarks, social media posts, bulletins, blogs and CFPB press releases suggest that the focus on CFPB compliance isn’t over for AR professionals. Joann Needleman and Leslie Bender, Attorneys at Clark Hill Law, have monitored CFPB rules and actions for many years and …
Compliance Risk Assessment and Preparing for Digital Communication in AR
The long-awaited Regulation F recently outlined how the CFPB expects debt collection agencies to operate. The Bureau’s intentions with the regulation are to standardize debt collection, protect consumers and create a better customer experience. Now that Regulation F has finally been implemented, industry experts like Mike Frost, partner at Malone, Frost, Martin PLLC, are monitoring its impact and encouraging agencies …
[On Demand Webinar] Your Compliance Management Plan: Understanding the Impact of the CFPB’s 2022 Enforcement and Supervision Priorities
Joann Needleman and Leslie Bender of Clark Hill Law cover changes by regulatory bodies and updates for your compliance management plan.
Breaking Down Regulation F’s Debt Validation Notice
Legal professionals for the ARM industry, like Leslie Bender and Joann Needleman of Clark Hill Law, have been addressing Regulation F implementation challenges since the rule was proposed. Since then, they have continued to be a guiding voice for debt collectors throughout the debt collection rulemaking process. Recently, they sat down with PDCflow’s Sales & Marketing Manager Dawn Updike to …
[Video] CFPB’s Model Validation Form: Best Practices and Safe Harbor
![[Video] CFPB's Model Validation Form](https://www.pdcflow.com/wp-content/uploads/2023/11/ODL-Video-Page_CFPB-Model-Validation-Form_1200x628-944x494.jpg)
Request DemoContact SalesGet StartedOn Demand LearningCFPB’s Model Validation FormBest practices and safe harborSubscribe to the PDCflow Youtube channel for more helpful payment and compliance content.”The CFPB is very interested in the principle of making sure that we are collecting the right amount, from the right consumer, and respecting their communication preferences. Clark Hill LawLeslie Bender, Senior CounselIn this video, Joann …
Compliance Roadmap: FDCPA Laws & Regulation F
The implementation date for the CFPB’s Regulation F was November 30, 2021. By now, debt collection agencies should be fully compliant with this long-awaited rule. Despite this, many agencies are still struggling to modernize out of fear of being non-compliant. To help agencies prepare for these compliance challenges, PDCflow and financial services attorneys Joann Needleman and Leslie Bender, presented a …
Regulation F Implementation Challenges: Ask the Regulatory and Compliance Experts
On Demand WebinarRegulation F Implementation Challenges: Ask the Regulatory and Compliance ExpertsThe CFPB has set the implementation deadline of November 30th for Regulation F. Now, third-party collection agencies are working to ensure they have policies and procedures in place to be compliant by the deadline. In this PDCflow sponsored webinar, Joann Needleman and Leslie Bender of Clark Hill Law took …
Hunstein Decision: Collection and Consumer Attorneys Weigh In
The recent Hunstein decision has been a big talking point for debt collection since the ruling was made. Agencies are scrambling to understand the implications of this case, which found transmitting data from a debt collector to a letter vendor is a violation of third party disclosure, even as new suits are being filed. To get a handle on this …
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