No matter where your organization falls in the business lifecycle, managing the financial health of your company will always be crucial for success. Even the biggest corporations in history have run into cash issues. It can happen to anyone. In fact, issues with cash flow are the leading cause of business failure. Luckily there are ways to improve. Being proactive …
Breaking Down Regulation F’s Debt Validation Notice
Legal professionals for the ARM industry, like Leslie Bender and Joann Needleman of Clark Hill Law, have been addressing Regulation F implementation challenges since the rule was proposed. Since then, they have continued to be a guiding voice for debt collectors throughout the debt collection rulemaking process. Recently, they sat down with PDCflow’s Sales & Marketing Manager Dawn Updike to …
PDCflow Celebrates 18 Years of Growth, Change, and Serving Customers
2021 has been a year of growth and change for nearly every business. PDCflow is no different. Our team has worked hard to envision the future we want for our customers, the services we want to provide and the values we hold as a company. Now, in celebration of our 18th anniversary, we look forward to a new year and …
Compliance Roadmap: FDCPA Laws & Regulation F
The implementation date for the CFPB’s Regulation F was November 30, 2021. By now, debt collection agencies should be fully compliant with this long-awaited rule. Despite this, many agencies are still struggling to modernize out of fear of being non-compliant. To help agencies prepare for these compliance challenges, PDCflow and financial services attorneys Joann Needleman and Leslie Bender, presented a …
PDCflow Releases Support for Zero Cost Processing to Merchants
Ogden, Utah – PDCflow, in partnership with a leading Merchant Service Provider (MSP), now supports the ability to reduce costs while collecting online credit card payments with Zero Cost Processing. Through this feature, merchants can charge consumers a Technology Fee for the hardware, software and security for online transactions, replacing the traditional MSP billing structure. Along with savings, Zero Cost …
Who is PDCflow? Meet Matt Reichard
Software companies require many types of expertise to function. They need sales professionals to help customers get the right tools for the job, customer success staff standing by for questions and marketers to get the word out about the latest products and services. But what about the employees most customers never meet? PDCflow’s developers, IT and other internal staff work …
Digital Debt Collection: How Consumer Preference Can Drive Higher Revenue
Digital debt collection, while not a new idea, has been difficult for many to implement compliantly in the past. Now, through Regulation F and the emergence of new debt collection technology, the debt collection industry is finally beginning to see a digital transformation. Debt Collection agency operating models have begun to include more digital tools and the future of debt …
Strategies for Successful Payment Request Emails: Timing, Cadence, and Content Best Practices
For decades, paper bills and telephone calls have been the standard tactic for collecting payments. Now, payment request email options are available (and expected) by consumers. Using email to request payments and software that can capture customer payment information via email is popular, simple to implement, and creates a quicker way for people to pay their bills.Why Use Payment Request …
Credit and Collection Industry RoundUp: 12 Books for Leadership and Personal Development
It’s impossible to measure how much a good book can influence one’s life. Reading can help you relax, teach you a new skill or even impact your career. That’s why we reached out to PDCflow customers and other Accounts Receivable industry professionals with one simple question: What book has influenced your professional development or helped you build your business? Here’s what …
Debt Collection Workflow Optimization in the Digital Era
Workflow optimization is a trial and error process. It takes attention, time and patience to find the right system for the type of debt you’re collecting. In a recent webinar, “Developing the Optimal Workflow for Your Collection Process,” by Accountsrecovery.net, three debt collection experts discussed ways to adjust your systems, where to look for improvements and how to analyze the …
Digital Collection Strategies: The Key to Better Business Operations
The events of the last year had a huge impact on the accounts receivable industry. The pandemic disrupted business operations and transformed debt collection security and compliance procedures. Standards that have been in place for a decade or more were no longer viable and agencies were forced to adopt digital collection practices almost overnight.What is Digital Collections?Agencies have now spent …
A2P SMS Guide: Flow Delivery Via SMS Texting Service
Using text messaging for your business is an excellent way to reach consumers through one of the communication channels they most prefer. As a vendor, it is our responsibility to provide you with convenient options to communicate with your consumers (like with our SMS texting service) while also keeping up with the latest regulations and rules. That’s why we are …
