How much of your staff’s time is spent doing repetitive tasks? How much of that time could they devote to more important issues? Automating these simple processes streamlines day-to-day responsibilities. If you manage operations for your call center, collection agency or office, identifying automation solutions that will impact your business should be a priority.Why Look for Automation Solutions?Why are automation …
PDCflow Simplifies Cash Payments With Cash Tracking
Ogden, Utah – PDCflow announces an even more complete, streamlined payment process with the release of cash tracking within the Flow User Interface (UI). Now, businesses can keep track of all payment transactions in a single place and better serve consumers – no matter what payment channel they prefer to use. Using PDCflow’s cash tracking to take payments: Creates an …
3 Effective Communication Strategy Tips for Debt Collectors
I opened my debt collection agency in 1998. From day one, the stressful phone calls started to take a toll on me. Sometimes I would lose sleep at night because I was stressed about potential lawsuits, consumer complaints, or losing clients. In 2005, all of that changed. One day, after a series of frustrating collection calls, I just looked at …
How Listening to Customers Improves Debt Collection Recovery Rates
Listening to customers keeps them happier, boosts retention and helps companies identify areas of improvement. In debt collection, listening is a key skill to look for in a new hire. It is an essential part of consumer interactions, determining the success (or failure) of the calls your agents make.Deep ListeningCommunication and collections professional Mary Shores is a vocal advocate of …
Who is PDCflow? Meet Kristen Makanoa
Listening to customers is an essential part of software development. At PDCflow, we’re lucky to have a listening expert on our team in Product Manager Kristen Makanoa. She became part of the team in 2020 – but starting a new position during such a disruptive time didn’t slow her down. Kristen got right to work, listening to customer feedback and …
Q&ARM Showcase: Shorten the Collection Process, Build Consumer Trust
Shopping for new business technologies can be a long, difficult process. Oftentimes, even scheduling a software demo can take time out of your day you may not be able to spare. Thankfully, accountsrecovery.net’s Q&ARM series is helping accounts receivable professionals make informed buying decisions to enhance the collection process, on-demand. PDCflow recently participated in this Q&ARM event to showcase our …
Technology Adoption: Lessons Learned from the Pandemic
2020 was a year of change for everyone. Companies were forced to rapidly move employees to remote work. Staff figured out the logistics of sharing home office space with spouses, roommates or elearning children. Restaurants, retail and other business to customer operations quickly deployed contactless, digital methods that kept things running.Other companies, like accounts receivable extended business offices (EBOs) experienced …
Simplified Workflow Management for AR Billing
Every popular technology introduced tends to follow a well-known principle called the adoption curve. This curve shows the segments of the population that follow a technology trend – from innovators and early adopters to the last segment, laggards.Email and text messages have now been around for decades. Even the laggards of the technology curve use digital tools for work, personal …
4 Pillars of Empathetic Communication in Healthcare Finance
Last updated May 2023 Since the beginning of the COVID-19 pandemic, “empathy” and “compassion” have been buzzwords in almost every industry. People are craving the human connection and understanding that comes with empathy, which is why now more than ever, understanding compassionate, empathetic communication is extremely important. For organizations that collect healthcare payments, having empathetic communication skills should be part …
8 Payment Processor Questions Your Business Needs to Ask
Shopping for payment technology for your business can be overwhelming. You need to be able to make the best choices for your company but what do you need to know first? If you’re looking for a payment processor, here are some of the most important current trends, compliance concerns and tools that can help you with your choice.1) What is …
Protect Payments with Data Tokenization and Encryption
Security is an essential part of taking payments. Your payment communication software should take precautions with the sensitive information they help you manage. Otherwise, they aren’t looking out for you or your consumers. Encryption and data tokenization are essential steps to protect credit card and bank account numbers from being improperly handled. PDCflow uses both encryption and tokenization of data …
3 Quick Tips to Create a Connected Consumer Experience
One of my favorite quotes is by the author Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”This is clearly a great quote for people interested in personal development because it perfectly captures the importance of leaving a lasting, positive impression on …
