PDCflow Product Enhancements
This summer, Clark Hill Law launched the Financial Services podcast, Credit Eco to go. In each episode, host Joann Needleman interviews experts on “bite sized” hot topics relevant to the industry. In August, PDCflow’s Ed Bills chatted with Needleman about how to use your payment system to:
- Engage consumers
- Empower them to control their personal information
- Prevent fraud and provide security
2020 was a year of change for our organization, just as it was for many of you. In order to keep our staff safe from COVID-19, we moved to a remote-first work policy for all employees.
In addition to the changes caused by the pandemic, we saw many positive personnel changes which have strengthened and streamlined our operations.
Education and Industry Highlights
This year’s challenges and the unexpected shift to remote work has caused many businesses to change payment security processes, consider the industry’s future, and focus on how to improve collection and training processes.
These articles are a reflection of the topics that were top-of-mind in this unforgettable year.
Remote Workers: Payment Security and Compliance Challenges in AR
The pandemic has altered regular life for all of us this past year. In accounts receivable, the shift to a remote workforce has caused disruption along with a rise in compliance concerns. This article discusses the payment compliance concerns that accompany taking payments from a home office.
Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle
When the year’s uncertainty began to unfold, we spoke to a few credit and collection industry experts about what to expect in the time to come. What Mark Neeb, Roger Weiss and John Bedard had to say is as relevant now as it was then.
Positive Language: The Secret to Collecting More on Delinquent Accounts
Now more than ever, being positive is difficult. However, simply the way your collectors frame their calls can increase your receivables. We spoke to Mary Shores, creator of the Collection Advantage Program for tips on changing the course of your calls with intentional phrasing.
Ed is announced as PDCflow's Chief Operating Officer (COO) after spending four years as Chief Technology Officer (CTO) leading the development team.
Dawn who started with the company in 2010 was promoted to Manager of Sales and Marketing in August.