Videos Archives

[Video] How Digital Consumer Engagement Increases Right Party Contact and Self-Managed Payments

Cedar Financial’s Justin Franklin discusses digital consumer engagement, team structures and ROI in digital debt collection.

[Video] Digital Operations in Collections

Digital Operations Manager Jordan McWilliams talks to PDCflow about challenges of digital debt collection and how to measure success

[Video] Navigating Email and Text in the ARM Industry

[Video] Regulations, Precedent, and Risk: Navigating Email and Text in the ARM Industry

Mike Frost, partner at Frost Echols LLC discusses how debt collection agencies can overcome the challenges of using email and text to communicate with consumers.

[Video] Future of Debt Collection Services

[Video] The Future of Debt Collection: Challenges and Opportunities for Digital Communications

In this video, PDCflow’s Dawn Updike interviews Mike Frost, partner at Frost Echols LLC about how debt collection agencies can and should use digital communications to engage and connect with consumers.

[Video] Credit Union Losses and Recoveries

In this video, Matt Stegall, Director of Credit Resolution and Recovery at Vantage Credit Union, discusses proactive strategies to keep roll rates low and member satisfaction high.

[Video] Best Practices for Hiring and Selecting Employees

In this video, collection agency owner and communication expert Mary Shores discusses the best practices for hiring and selecting employees.

[Video] Tips to Collect on Aged Receivables for Business Owners

Dee Bowden, revenue recovery expert and author, gives her tips to collect on aged receivables so business owners can close Q4 successfully.

[Video] CFPB’s Model Validation Form: Best Practices and Safe Harbor

In this video, Joann Needleman and Leslie Bender of Clark Hill Law go in-depth on the CFPB’s model validation form.

[Video] Regulation F Implementation Checklist

Watch the 15-minute on-demand learning session to hear Clark Hill Law Attorney Joann Needleman’s 10-step checklist for Regulation F implementation.

[Video] Top 3 Tips to Increase Past Due Collections

[Video] Creating Consumer Happiness in Debt Collection

In this video, collections and communications expert Mary Shores reveals her top three tips to increase past due collections.

[Video] Connection is Currency: Understanding the Consumer Experience to Increase Your Collections

In this On Demand Learning video, communication expert Mary Shores covers how it is always easier to achieve higher collections through stronger connections.

Videos