Thriving in Third Party Collections: An Interview with Kelly Parsons-O’Brien

Thriving in Third Party Collections

Share this Article Throughout this series we have interviewed successful professionals who have made a name for themselves by thriving in their credit and collection careers. A few we’ve interviewed, such as Matt Logan and Richard Hoffman, have even been in the industry for decades. Our latest interview’s connection to the industry goes even deeper. The President of the California Association …

ACA 2018 Trends: Text Message Communications and Office Efficiency

Text Message Communications

Share this Article The ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A …

Call Recording Consent When Collecting Payments

Call Recording Consent

Share this Article PDCflow recently kicked off a series of blogs based on the California Association of Collectors 2018 courses. The first class was a webinar hosted by panelists attorney David J. Kaminski, Shawn Suhr and Courtney Reynaud. The subject, call recording laws, was too dense for a single article. Our first piece focused on the basic state and federal …

Federal and State Call Recording Laws for Debt Collection Professionals

Call Recording Laws

Share this Article Each year, the California Association of Collectors (CAC) provides insight to debt collection professionals through a series of educational courses. Last year they touched on topics ranging from responding to disputes to Chapter 13 bankruptcy collection opportunities to creating compliant collection letters. Last month, this year’s panelists, Courtney Reynaud, Shawn Suhr and David J. Kaminski kicked off …

Collection Industry Resources: News Channels

Collection Industry Resources News Channels

Share this Article PDCflow has taken an interest in providing value to collectors beyond the great products offered in our payment processing hub. The PDCflow blog is aimed at adding value to the ARM industry by sharing news and information that can keep you up to date. We recently began a series to highlight many of the collection industry resources …

Who is PDCflow? Meet Jay Griffin

Who is PDCflow? Meet Jay Griffin

Share this Article It’s time for another edition of “Who is PDCflow?” This time we went behind the scenes to one of the employees that keeps our company running smoothly, though customers may never get a chance to meet him. Meet PDCflow System Administrator Jay Griffin. I started working at PDCflow when I was still pursuing my degree. Working at …

Collection Industry Resources: Networking

Collection Industry Resources

Share this Article Between compliance, office management, collection techniques, and the other concerns that go along with running a collection agency, it can be hard to keep up with industry changes and new technologies–or even regulation changes that could get you into hot water. What are some ways a busy ARM professional can stay informed? PDCflow’s new series will take …

Can Root Cause Analysis Improve Policies and Procedures?

Root Cause Analysis

Share this Article Courtney Reynaud, President and CEO of Creditors Bureau USA, has found great success in her agency due in part to her careful attention to policies, procedures and work instructions. Although, she didn’t always have such a strong compliance management system. Before her office focused on these practices, she noticed blame would often be placed with a single …

Payment Processing Software Merchant Onboarding: What to Expect

Payment Processing Software

Share this Article Shopping for payment processing software can take a while. After considering a product’s security features, reviewing the front-end for its customer centric properties, ensuring it allows you to accept multiple payment methods, and learning how it will impact your office operations, you may be ready to dive in and start taking payments. Unfortunately, there’s one more step …

Why Omnichannel Payments are Valuable to ISOs and their Merchants

Omnichannel Payments

Share this Article What are omnichannel payments, and why should every merchant be using them? “In the case of payments, omnichannel — literally meaning multiple channels —  refers to the ability to take payments in a variety of ways without a jarring difference in convenience, service or even branding,” according to business.com.   Offering your merchants an omnichannel payment hub can …