Collection Boot Camp: How to Respond to Collection Disputes

Collection Disputes

In the first Collection Boot Camp webinar, the panel, Kelly Parsons-O’Brien, June Coleman, Shawn Suhr, and Courtney Reynaud, addressed the topics of collection messages, collection telephone communications, and compliant collection letters. These subjects are the basis of running a compliant, well-functioning agency. But what happens if the debtor you speak to doesn’t agree that they owe a debt? What if …

Collection Boot Camp: Creating A Compliance Management System

compliance management system

The CFPB expects all collection agencies to have a compliance management system (CMS) in place during operation. Courtney Reynaud, President of Credit Bureau USA, and the other CAC Collection Boot Camp panelists, understand how overwhelming creating a compliant collection agency can be. “With everything else we have to do to run a successful business, compliance is probably one of the …

Collection Boot Camp: How To Stay Compliant with Collection Letters

Collection Letters

Collection letters are a central part of compliant debt collection. However, the CAC Collection Boot Camp panel, Courtney Reynaud, June Coleman, Shawn Suhr and Kelly Parsons-O’Brien recognize the potential liabilities inherent in drafting collection letters. Their combined expertise and Coleman’s legal know-how as the CAC’s MAP attorney provided insight and in-depth information on how to write a compliant first notice. …

Thriving in Third Party Collections: An Interview with Brad Bingham

Third Party Collections

This month’s installment of Thriving In Third Party Collections features CollectionCenter Inc.’s Lead Software Developer, Brad Bingham. Take a moment to get to know Mr. Bingham, and gain further insight into the personality traits and qualities that make up a successful member of the debt collection industry. I started with DAKCS software programing and tech support about 25 years ago. …

PDCflow to Attend 100th Annual CAC Conference, Final Collection Boot Camp Session

CAC Conference

Payment Management Software company PDCflow is excited to announce another year attending the CAC’s annual conference and trade show. The CAC conference has long been an opportunity for vendors and credit and collection professionals to network and learn about the latest industry trends. This year, with the 100th anniversary of the CAC, the event promises to contain even more excitement. …

A Guide On Charging Credit Card Convenience Fees

credit card convenience fees

Being a merchant is expensive. Your mission is to save money or boost profits any way you can. After all, your bottom line is at stake. This concern for the health of your business can drive you toward long-term success. But, if you try to bring in more money through credit card convenience fees, there are a few things you …

Collection Boot Camp: Telephone Collection Communications

telephone collection communications

Have you ever had a phone call with an unhappy debtor? Does it tend to happen more than you’d like? PDCflow’s first CAC Collection Boot Camp recap covered best practices for leaving messages, as discussed in the webinar by Courtney Reynaud, June Coleman, Kelly Parsons-O’Brien, and Shawn Suhr. But collectors have to be careful of what they say (and how …

Collection Boot Camp: Leaving Messages

Collection Boot Camp

Is that message you just left your debtor going to get you sued? The collection industry is not immune to the effects of evolving technology. Answering machines and cell phones have altered communication strategies for agents attempting to reach their debtors, and made the waters of debt collection murkier than ever. Leaving collection messages may open collection agencies to liability. …

Thriving in Third Party Collections: An Interview with Matt Logan

Third Party Collections

Running a successful collection agency can be a rewarding — and often challenging — experience. PDCflow’s latest blog series, “Thriving In Third Party Collections,” seeks to provide insight into the histories, motivations, and personalities of successful collectors across the country. We’d like to thank Matt Logan, President of Collection Consultants of California, for participating in the first interview of our …

3 Trends To Watch For In Payments This Year: Takeaways From ACA 2017

payment management solution

The annual ACA International Convention and Expo is one of the nation’s best-known events to ARM professionals in the credit and collection industry. Visiting this expo helps ARM professionals network and learn about new technologies. It is also a valuable experience for service providers who want to strengthen relationships with current clients and make new connections. The trade show is …