Can’t Miss Expert Takeaways to Create a Digital Communication Strategy

Can’t Miss Expert Takeaways to Create a Digital Communication Strategy

Regulation F, consumer preferences and better software options all point toward the same conclusion – having a digital communication strategy in debt collection should be the norm. However, change is hard. Many agencies are still hesitant to commit to digital strategies. In a recent Accountsrecovery.net webinar, experts Jill Kennady, Resurgent Capital Services, Jordan McWilliams, Contract Callers, Inc., and Cody Owens, …

PDCflow Partners with Debtmaster360 to Offer Fast, Secure, Digital Payment Workflows

DebtMaster360 and PDCflow Partnership

PDCflow and Debtmaster360 have partnered to provide secure digital payment communication options to accounts receivable management companies. Now, users can send secure email and text payment requests and esignatures to consumers in minutes – all within the Debtmaster360 platform. “We are very excited to partner with PDCflow in offering Debtmaster360 customers a new, efficient, and modern way to capture more …

Electronic Invoice Management: Level Up Your Business

Electronic Invoice Management: Level Up Your Business

Office processes like invoice management are built and refined through countless rounds of trial and error. Usually though, companies don’t have time to dedicate to changing an entire end-to-end process. As technology advances and consumer communication preferences shift, this can cause a big problem. If your office is only changing sections of your customer invoicing process without reviewing the big …

Best Practices, Tools, and Strategies to Improve Customer Service Quality

Best Practices, Tools, and Strategies to Improve Customer Service Quality

Using a range of strategies to improve customer service quality is the best way to ensure you’re prepared for any type of issue. After all, problems can occur anywhere along the customer journey. It’s important to strive for excellent customer service with high quality standards to build trust and brand loyalty.Basic Customer Service Skills Before making big changes to your …

Expert Advice to Create Call Center Employee Career Development Plans

Expert Advice to Create Call Center Employee Career Development Plans

Every time a good employee quits, your office loses knowledge and experience that could have enriched your organization. If you’re tired of training people only to lose them months later, consider adding a career development plan to your employee pipeline. Beth Conklin, Director, Organizational Training and Development at State Collection Service, Inc. and Hal Trapp, AVP, Organizational Initiatives at Receivable …

6 Step Blueprint to Prevent Call Center Burnout and Stress

6 Step Blueprint to Prevent Call Center Burnout and Stress

Many collectors experience call center burnout in their careers. Back to back negative calls, pressure to meet goals and countless other factors can contribute. When your call center agents are in this position, they can’t recognize missing opportunities for collection (making the problem worse). Luckily, CollectorLive! provides debt collectors in all stages of their careers with tools, tips and education …

Credit Union Challenges and Opportunities: Balancing Recovery Rates and Member Retention

Credit Union Challenges and Opportunities

Many organizations rely on customer loyalty to thrive. Credit unions (which must maintain membership rates to stay competitive) often find themselves in this tenuous position. This balancing act between retention strategies and collection efforts is just one example of the credit union challenges you may have experienced in your own branch. To help you face these challenges head on, PDCflow’s …

Wet Signatures and Electronic Signatures: What to Know

Wet Signatures and Electronic Signatures: What to Know

Ink signatures have long been the standard to signify a legally binding contract. The term wet signature even refers to the ink on paper signed by hand. As demands increase for faster business processes and digital communication, companies are looking for ways to simplify the signing process. For those who are still collecting signatures by hand, can your business or …

Improve Call Center Operations Through Training and Technology

Improve Call Center Operations Through Training and Technology

Improving your call center operations is an ongoing struggle. You want to provide the best customer experiences possible but managing large teams and standardizing processes is hard. From acquisition to customer service to payment, there are many steps where the system can break down. Investing in workflow tools and the latest training techniques will make life easier for your customers …

PDCflow Earns G2 High Performer and Momentum Leader for Winter 2022

PDCflow Earns G2 High Performer and Momentum Leader for Winter 2022

Have you ever wondered what people who use software products really think about their tools? Now you can find out! PDCflow was recently given several awards from software review website G2 Crowd, based directly on customer feedback. With an overall rating of 4.7 out of 5, it’s safe to say our customers are happy about our payment communication software. Here …