Call Blocking and Right Party Contact in Debt Collection

Call Blocking and Right Party Contact in Debt Collection

Share this Article This blog post is based on information discussed in a recent California Association of Collectors (CAC) webinar and was co-authored by Neustar. Spam tagging and call blocking are causing a huge problem in debt collections. In the last two years, collection agencies have seen a drastic increase in their legitimate calls being blocked or mislabeled with Spam …

CFPB Proposed New Rule: Debt Collector Do’s and Don’ts

CFPB Proposed New Rule: Debt Collector Do’s and Don’ts

Share this Article For debt collectors, the CFPB’s notice of proposed rule (NPR) is becoming the embodiment of the phrase “hurry up and wait.” The Bureau’s proposed rule released in early May. Once it became public, the reaction from many experts was appreciation for the level of detail in the 500+ page document. Weeks after the release of the rules, …

What is AR Billing?

What is AR Billing

Share this Article If your business provides goods or services without requiring full payment up front, this unpaid money is categorized as accounts receivable (AR). The process of sending invoices, collecting payments, and pursuing unpaid balances makes up the AR billing system your company most likely already follows.   In fact, most offices have a dedicated department in their organization …

Debt Collection and Consumer Advocacy Under the New Proposed Rule

Debt Collection and Consumer Advocacy Under the New Proposed Rules

Share this Article Unclear, outdated guidelines and contradictory court rulings make debt collection compliance hard. That’s why so many industry professionals have been eagerly reading the CFPB’s new proposed debt collection rule. Clarity on expected procedures and how to use updated technology are giving collectors hope for a more direct way to fully comply. However, it became apparent during the …

Increasing Payments From Millennials Through Text Message Invoicing

Increasing Payments from Millennials through Text Message Invoicing

Share this Article Millennials (closely followed by Generation X) are delinquent on more payments than any other generation. These younger customers also become more important for businesses to interact with each year, as they make up a large piece of the consumer ‘pie.’ Increasing payments from millennials can happen by hiring a third party to collect late payments. There are …

Keys to Collecting Payments from Any Generation

Key to Collecting Payments from Any Generation

Share this Article With the rise of millennials as a larger portion of the consumers who now owe debts, generational collection strategies have become a popular topic. Just this week, Beth Conklin of State Collection Service, Sabrine Salti of American Profit Recovery, and Vivan Chau of TrueAccord joined Mike Gibb from Accountsrecovery.net to discuss this topic during the webinar Speaking …

CFPB Proposed Debt Collection Rules Release: First Thoughts from Industry Professionals

CFPB Proposed Debt Collection Rules Release: First Thoughts from Industry Professionals

Share this Article Just one day after the Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall, and two days after the Bureau released its proposed new rules, Accountsrecovery.net hosted a panel of trusted ARM industry professionals to discuss first impressions of the CFPB proposed debt collection rules, and where we go from here. Rozanne Andersen, Vice President and Chief …

Credit and Collection Lawyers Discuss Upcoming Debt Collection Rule Proposal

Credit and Collection Lawyers Discuss Upcoming Debt Collection Rule Proposal

Share this Article The highly anticipated Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall will be taking place Wednesday, May 8, in Philadelphia. It is expected that this event is where the Bureau will release new proposed rules for debt collection. In preparation for the Town Hall, AccountsRecovery.net held a webinar on the topic. Joann Needleman, Mike Frost, Scott …

CFPB Proposed Rules: Why Collection Industry Input is Crucial

CFPB Proposed Rules: Why Collection Industry Input is Crucial

Share this Article Kathleen Kraninger, director of the Consumer Financial Protection Bureau (CFPB), recently spent months on a “listening tour” to get an inside look at the credit and collection industry. Based on her findings, the CFPB has created proposed rules intended to clarify regulations and address advances in technology that have altered the industry landscape in recent years.   …

Thriving in Third Party: An Interview with Joann Needleman

Thriving in Third Party An Interview with Joann Needleman

Share this Article PDCflow is proud to support the credit and collection professionals who work hard to improve the industry. From regional leaders, mentors and new agency owners to industry educators, we strive to highlight the individuals who make this community great. This week’s spotlight interview is an in-depth conversation with attorney and industry advocate Joann Needleman, Practice Leader and …