PDCflow Announces First-Year Attendance at Debt Connection Symposium 2018

Debt Connection

Share this Article Ogden, Utah — Today, PDCflow announced their first-ever attendance at the Debt Connection Symposium and Expo (DCS) 2018. The Accounts Receivable Payment Hub software will be exhibiting at booth 202. PDCflow’s Customer Relationship Manager Jeremy Fong and Chief Operations Officer Matthew Snedden will be discussing all things payments, with a focus on Web Chat Payments, Electronic Bill Presentment …

Improve Patient Financial Experience by Offering Online Payments

Patient Financial Experience

Share this Article In the past few years, one phrase has dominated healthcare shows, news and blogs: patient financial experience. And there’s good reason. Many offices excel at making appointments and treating patients. But the positive patient experience often goes downhill during billing and payment. Adding emphasis on patient financial experience to your office workflow can be difficult. But if …

PDCflow Introduces Custom Messages for Digital Consumer Communications

digital consumer communications

Share this Article Ogden, Utah — Today, PDCflow announced the release of custom messaging on all electronically generated consumer communications (also known as Flows) sent through their payment hub software. PDCflow clients can send a custom message to their consumers–through text or email–on any signature, payment or photo request, or any document sent. This release allows an accounts receivable business to …

PCI DSS Compliance Takes Year Round Commitment from Your Payment Processor

PCI DSS

Share this Article Payment card industry compliance gives your consumers confidence that your business follows security measures. Consumers need to know that every time they make a credit card payment, their card number is secure. When you purchase something online or on the phone, you have the same expectation. While it’s an often overlooked (or ignored) piece of the compliance …

Thriving in Third Party Collections: An Interview with Kelly Parsons-O’Brien

Thriving in Third Party Collections

Share this Article Throughout this series we have interviewed successful professionals who have made a name for themselves by thriving in their credit and collection careers. A few we’ve interviewed, such as Matt Logan and Richard Hoffman, have even been in the industry for decades. Our latest interview’s connection to the industry goes even deeper. The President of the California Association …

ACA 2018 Trends: Text Message Communications and Office Efficiency

Text Message Communications

Share this Article The ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A …

Call Recording Consent When Collecting Payments

Call Recording Consent

Share this Article PDCflow recently kicked off a series of blogs based on the California Association of Collectors 2018 courses. The first class was a webinar hosted by panelists attorney David J. Kaminski, Shawn Suhr and Courtney Reynaud. The subject, call recording laws, was too dense for a single article. Our first piece focused on the basic state and federal …

Federal and State Call Recording Laws for Debt Collection Professionals

Call Recording Laws

Share this Article Each year, the California Association of Collectors (CAC) provides insight to debt collection professionals through a series of educational courses. Last year they touched on topics ranging from responding to disputes to Chapter 13 bankruptcy collection opportunities to creating compliant collection letters. Last month, this year’s panelists, Courtney Reynaud, Shawn Suhr and David J. Kaminski kicked off …

Collection Industry Resources: News Channels

Collection Industry Resources News Channels

Share this Article PDCflow has taken an interest in providing value to collectors beyond the great products offered in our payment processing hub. The PDCflow blog is aimed at adding value to the ARM industry by sharing news and information that can keep you up to date. We recently began a series to highlight many of the collection industry resources …

Who is PDCflow? Meet Jay Griffin

Who is PDCflow? Meet Jay Griffin

Share this Article It’s time for another edition of “Who is PDCflow?” This time we went behind the scenes to one of the employees that keeps our company running smoothly, though customers may never get a chance to meet him. Meet PDCflow System Administrator Jay Griffin. I started working at PDCflow when I was still pursuing my degree. Working at …