CALL BAITING IN DEBT COLLECTIONS
August 22, 2018 12:30 pm – 2:00 pm PST
CAC Sponsored Webinar
Topic: Call Baiting in Debt Collections
This second in a series of CAC Debt Collection courses is a 90 minute lunch time webinar. The class will address call baiting and overcoming stalls and objections.
- Recognizing call baiting techniques consumers may use
- How to train collectors to respond to call baiting techniques
- Training your collectors on how to change a no to yes
Webinar Panelists include:
Kelly Parsons-O’Brien – President at Pacific Credit Services
Mike Cheek – Vice President, Collections and Compliance at California Business Bureau
David Kaminski – Owner & Attorney at Carlson & Messer LLP
This Webinar was held on Wednesday, August 22, 2018 from 12:30 am – 2:00 pm PST
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