CALL BAITING IN DEBT COLLECTIONS

CAC WEBINAR

August 22, 2018 12:30 pm – 2:00 pm PST

CAC Sponsored Webinar

Topic: Call Baiting in Debt Collections

This second in a series of CAC Debt Collection courses is a 90 minute lunch time webinar. The class will address call baiting and overcoming stalls and objections.

  • Recognizing call baiting techniques consumers may use
  • How to train collectors to respond to call baiting techniques
  • Training your collectors on how to change a no to yes

Webinar Panelists include:

Kelly Parsons-O’Brien – President at Pacific Credit Services

Mike Cheek – Vice President, Collections and Compliance at California Business Bureau

David Kaminski – Owner & Attorney at Carlson & Messer LLP

This Webinar was held on Wednesday, August 22, 2018 from 12:30 am – 2:00 pm PST

Unable to make it?

The PDCflow team put together a summary of the information.

Call Baiting Tells and How to Respond

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