Collection Compliance and Communications Best Practices Webinar

Call Baiting in Debt Collections

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Are you ready to kick start your collection communications practices? Do you want to learn the latest about the TCPA rules on dialers? Do you want to tighten up your agency’s compliance management system? Then sound off for the California Association of Collectors’ (CAC’s) new Bootcamp Webinar series!

The CAC, the largest credit and collection organization in the United States, has announced the schedule for a three part course, “Collection Boot Camp.” The course will focus on the ins and outs of industry regulations and best practices to run a compliant, well-functioning agency. While the first two installments of the series will take place via an online webinar, the third portion of the class will be a special live presentation.

This final class will take place during the 100th annual CAC Conference & Expo, held this year in Rancho Mirage, California. The organization is excited to celebrate its 100th anniversary, and the conclusion of this course during their conference is the perfect way to serve the professionals who have helped the CAC thrive and grow.

collection compliance

Session 1: Collection Compliance and Communications Focused

The first class, “Sound Off! Communications on the Collection Battlefield,” is scheduled for August 17th, from 11:30 a.m. – 1:00 p.m. PST. The outline for the class is as follows:

  1. How to Communicate with Consumers
    a. Leaving Messages for Consumer; when do you leave them, what do you say, and
    b. Telephone Consumer Protection Act – Can we start dialing again? New call center solutions on the market and strategies for consent.
  2. Keep Collections Compliant
    a. Review of Compliance Management System
    b. Examples of Policies and Procedures
    c. Review of Professional Practice Management System (PPMS) 
    d. Call Monitoring

The first course will be taught by Courtney Reynaud, who is president and CEO of her family business, Creditors Bureau USA, as well as vice president and secretary of the CAC. Defense litigator June Coleman, expert on TCPA, the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) will also be moderating the course panel.

Reynaud’s extensive background in the industry and experience running her own agency has given her first-hand knowledge of the issues that are important to collectors. She can speak with authority about the importance of compliance during collection and how to create and maintain your PPMS to keep your business running smoothly.

Coleman’s nearly two decades of experience in defense litigation for the credit and collection industry also provides her special insight into the often-complicated world of collection communications and compliance.

At PDCflow, we want all of our current and potential clients to be well-informed and up-to-date on rules and best practices for the industry. Continuing education in the field of credit and collection can help your agency accomplish this goal. That is why we will continue reporting on these classes throughout the boot camp series, recapping the important talking points of each session on our blog after it concludes.

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