CASE STUDY: TITAN REVENUE SOLUTIONS IVR BILL PAYMENT
Increased Revenue and Reduced Overhead
Case Study Overview
Titan Revenue Solutions is a third party debt collection business that operates mostly within the state of California.
Titan Revenue Solutions was looking for solutions that would:
1. Streamline the payment process.
2. Reduce overhead costs.
PDCflow IVR BILL PAYMENT SOLUTION
Implementation of PDCflow's IVR Bill Payment Solution allowed Titan Revenue Solutions' collectors to focus on more complex payment arrangements. Those consumers that didn't want to interact with a collector, but were willing to pay, were funneled through the IVR system.
Consumer satisfaction during the collection process increased. Those consumers who wanted a quick and anonymous method to settle debt had the IVR option.
Titan Revenue Solutions witnessed initial payment amounts increase by 25% when consumers were allowed to choose the amount via the IVR bill payment system.Titan Revenue Solutions experienced higher recovery rates since their collectors were able to focus more time on those accounts that required more work, research and additional calls to complete. The IVR system provided another secure method for consumers to pay that also protected Titan Revenue Solutions from fraud and chargebacks.