[Guide] Call Recording Guide for Collections
Call recording consent for third party collections can vary depending on the states you collect in. The California Association of Collectors provided in-depth information on this topic in a series of educational webinars.
Download this guide on call recording for collections which details:
Call Recording Terms
Learn the various definitions of call recording consent.
Laws Regarding Call Recording
Federal and State Laws.
What is acceptable according to law when establishing consent.
To view the full article based on their presentation, please see Call Recording Consent When Collecting Payments.