This month marks PDCflow’s 19th anniversary managing payments and simplifying the customer experience for companies in accounts receivable and beyond.
After almost two decades offering small to midsize business payment options, we’re excited to say we're more focused, driven and efficient than ever.
The PDCflow team spent this year working hard to improve our offerings for customers and make managing payments through our software better with every update. Here’s just some of what we’ve accomplished in 2022.
New Account Features for Managing Payments
Every organization is different but managing payments and lowering operational costs are important no matter your industry.
This year, we made a notable addition to our merchant account offerings and added another channel to self-serve payments. This way, companies can manage costs and engage more customers who prefer self-pay.
Zero Cost Processing Account Support
Many merchants are looking for alternative ways to take payments while deferring costs. PDCflow now provides support for two types of Zero Cost Processing (ZCP) accounts through a merchant service provider partner:
- 1-MID model ZCP accounts
- 2-MID model ZCP accounts
QR Codes for PDCflow Portals
Now, you can create QR Codes that direct customers to your payment portal, making it simpler to collect self-serve payments.
When a printed QR code is scanned with a smartphone it automatically opens the Portal’s URL, making it easier for consumers to access Portals and submit payments directly from a statement or invoice.
Remove verification PIN from Flows
Customize Financial Report Layouts
Configure the data you want to view in your Financial Reports list pages and downloadable files. The Reporting Layouts page lets admins add new layouts with drag-and-drop functionality.
Saved Reporting Layouts will be included in the financial reporting search options and will be available to users when pulling financial reports.
Transaction ID, Memo, and Quick Links Now in Reporting
Gain a fuller understanding of your transactions with enhanced information now available in reporting pages by default.
- Transaction ID and Memo information are now displayed on your account's reporting pages.
- Downloadable reports also include Transaction ID and Memo.
- Check Posting reports now include a Date Created column for easier comparison to other reports.
- Listed transactions now offer a Quick Link to open their payment schedules.
New Future Report
New Schedules Reporting: Failed Payments and More
New pages within Reporting give you faster access to recurring payment schedule information. Here are some of the items you can now view:
- All Schedules: search schedules to monitor progress or make modifications
- Successful Payments: see successful payments across all schedules and manage schedules
- Pending Payments: see payments across all schedules that are still Pending and manage schedules
- Failed Payments: easily find failed payments and manage payment schedules
Downloading Large Financial Reports
Recurring Payment Schedule Updates
Add Schedule Options to Your Payment Portals
Portals can now be configured to allow your customers to create their own payment schedules. The schedule options that can be added to portals are:
- Pay in full today
- Make 4 equal payments
- Make payments of a minimum amount
- Select a start date (0-31 days)
Start Schedules Today
Edit a Schedule and Process Today’s Scheduled Payments
With these schedule updates, scheduled payments due today will be submitted immediately when the schedule is edited and saved in an Active status.
Now when you get a notification of a declined scheduled transaction, if you update the schedule right away, the payment due today will be submitted to be processed immediately.
New Schedule Status: Initial Payment Failed
Each Schedule Details page now includes a History section with dates and details about the schedule.
To learn more about these features or how PDCflow can speed up your payment workflows and improve engagement with your customers through email and SMS communications, sign up for a product demo today.